Assistant Food Beverage Manager

Marriott Hotels Resorts; Durban; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player seeks a dedicated manager to oversee food and beverage operations. This role is pivotal in ensuring exceptional guest experiences while maintaining high standards of service and satisfaction. You will lead a passionate team, fostering a culture of continuous improvement and empowerment. Your ability to respond proactively to both guest and employee concerns will be crucial in driving success. Join this dynamic environment where your contributions will directly impact guest loyalty and satisfaction. If you thrive in a fast-paced setting and are committed to excellence, this opportunity is perfect for you.

Qualifications

• 3 years of experience in food and beverage, culinary, or related areas.
• 2-year degree with 1 year of relevant experience.

Responsibilities

• Manage food and beverage operations and oversee guest satisfaction.
• Create a motivating environment and respond to employee concerns.

Skills

Customer Service

Team Leadership

Food and Beverage Management

Problem Solving

Education

High School Diploma or GED

2-Year Degree in Food Service Management

Job description

Position Overview

The position is responsible for managing assigned food and beverage / culinary operations. The role involves overseeing guest and employee satisfaction, maintaining standards, and meeting or exceeding financial goals.

Candidate Profile

Education and Experience

• High school diploma or GED; 3 years of experience in food and beverage, culinary, or related professional areas.
• Or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Business Administration, or a related major, with 1 year of relevant experience.

Core Work Activities

1. Assisting in Food and Beverage Operations

• Create and foster a motivating, empowering, and team-oriented environment that emphasizes continuous improvement and passion for service.
• Provide excellent customer service to all employees.
• Respond promptly and proactively to employee concerns.
• Utilize coaching skills throughout the property.
• Demonstrate confidence, energy, and enthusiasm.
• Motivate and encourage staff to resolve guest and employee concerns.

Ensuring Exceptional Customer Service

• Respond quickly and proactively to guest concerns.
• Understand and embody the brand's service culture.
• Set clear service expectations for all guests, both internally and externally.
• Own guest complaints or problems until they are resolved or escalated appropriately.
• Follow up to ensure guest satisfaction.
• Build relationships with guests to foster repeat business both internally and externally.

Additional Responsibilities as Assigned

• Comply with all corporate accounting procedures.
• Assist the General Manager with annual Quality audits as needed.

Equal Opportunity Statement

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive, people-first environment. We do not discriminate on any protected basis, including disability and veteran status, or any other basis under applicable law.

Required Experience

Manager

Key Skills

[To be provided]