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Operation Manager jobs in South Africa

Hotel Operations Manager

Boikago Group

Cape Town
On-site
ZAR 200,000 - 300,000
Yesterday
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Lead Solar Projects & Operations Manager

Hire Resolve – Top Recruitment Agency

Benoni
On-site
ZAR 200,000 - 300,000
Today
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Strategic Facilities Operations Manager

Bidvest Facilities Management

Umhlanga Rocks
On-site
ZAR 550,000 - 750,000
Today
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Operations Manager

Bidvest Facilities Management

Umhlanga Rocks
On-site
ZAR 550,000 - 750,000
Today
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Theatre Operations Manager - Ophthalmology

Eyelaserclinic

Cape Town
On-site
ZAR 200,000 - 300,000
Yesterday
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Site Security & Operations Manager (Mbombela)

Fidelity Services Group

Mpumalanga
On-site
ZAR 400,000 - 500,000
Yesterday
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Pharmacy Operations Manager

Clicks Group Limited

Gauteng
On-site
ZAR 600,000 - 800,000
Yesterday
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Broiler Operations Manager

Astral Foods Ltd

Standerton
On-site
ZAR 200,000 - 300,000
Yesterday
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Site Operations Manager

Bebeecivilforeman

Cape Town
On-site
ZAR 300,000 - 400,000
Yesterday
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Site Operations Manager - Food-Safe & Audit-Driven

Ecowize - Southern Africa

Johannesburg
On-site
ZAR 400,000 - 500,000
Yesterday
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Senior Transport & Delivery Operations Manager

SET Recruitment Consultants

Johannesburg
On-site
ZAR 200,000 - 300,000
Yesterday
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Operations Manager- Basson

Adcorp Holdings Limited

Cape Town
On-site
ZAR 200,000 - 300,000
Yesterday
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DC Operations Manager: 7-Day Shift Leader

Liverpool FC

Noordwes
On-site
ZAR 200,000 - 300,000
Yesterday
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Operations Manager

Spur Corporation

Gauteng
On-site
ZAR 400,000 - 600,000
Yesterday
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People Partner & Operations Manager

Lulalend

Cape Town
On-site
ZAR 600,000 - 800,000
Yesterday
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Operations Manager Sunninghill

Ad Hoc - 5357673

Gauteng
On-site
ZAR 200,000 - 300,000
3 days ago
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Operation Manager -Servicenow

Blue Pearl

Cape Town
On-site
ZAR 200,000 - 300,000
3 days ago
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Client Services Operations Manager

Ntt Data, Inc.

Durban
On-site
ZAR 700,000 - 1,200,000
3 days ago
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Restaurant Area Operations Manager - Johannesburg North / West

Restaurant Careers

Johannesburg
On-site
ZAR 400,000 - 500,000
3 days ago
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Operations Manager – Residential Maintenance

60 Degrees

South Africa
On-site
ZAR 200,000 - 300,000
3 days ago
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Maintenance Operations Manager

Bebeeoperations

Johannesburg
On-site
ZAR 500,000 - 700,000
3 days ago
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Operation manager

Assign Services (Pty) Ltd

Germiston
On-site
ZAR 800,000 - 1,000,000
3 days ago
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Operations Manager Inbound Sales (Sky)

Ascensos

Cape Town
On-site
ZAR 450,000 - 600,000
3 days ago
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Property Operations Manager Dunkeld

Ability Recruitment

Johannesburg
On-site
ZAR 200,000 - 300,000
3 days ago
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Senior Operations Manager

Bebeemanagement

Cape Town
On-site
ZAR 400,000 - 500,000
3 days ago
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Hotel Operations Manager
Boikago Group
Cape Town
On-site
ZAR 200 000 - 300 000
Full time
Yesterday
Be an early applicant

Job summary

A leading hospitality company is seeking an Operations Manager in Cape Town. The role involves managing operational standards, enhancing the customer experience, and ensuring compliance with safety regulations. You will collaborate with various stakeholders to deliver exceptional service and build strong relationships throughout the facility. The ideal candidate should have a solid background in hospitality management, with skills in customer relations and operational oversight, along with relevant qualifications. Flexibility for shift work is required.

Benefits

Dynamic work environment
Opportunity for professional growth

Qualifications

  • 5 years experience in hospitality/retail with 3 years management experience.
  • Previous duty management experience is preferred.
  • Integration of functions to enhance customer experiences.

Responsibilities

  • Manage the customer experience and operational standards.
  • Conduct regular walkabouts to monitor compliance.
  • Handle customer complaints and feedback effectively.

Skills

Analytical skills
Attention to detail
Customer centric
Networking and relationship building
Decision-making

Education

Matric
3-Year Hotel School Diploma or equivalent

Tools

MS Office Suite
Opera
Micros
Job description
Introduction
  • An international company in the hospitality industry established in 6 continents is looking for an Operations Manager to be based in Cape Town
Purpose of the Role
  • The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Key Responsibilities
  • Operations Management
    • Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customers journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation
    • Monitor the operation to ensure that it is secure and meets all regulatory requirements
    • Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
    • Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience
    • Compile plans and manage the execution of any new projects and offerings across the operation
    • Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
    • Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
    • Oversees staff appearance and front of house appearance/ functioning of equipment and systems
    • Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc)
    • Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution
    • Ensure the collateral in public areas is professionally presented
    • Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
    • Complete shift report
  • Operational Product Offering
    • Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
    • Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers
    • Monitor products, service offerings and displays across the operation to ensure standards aligned with the "Sun" brand
    • Monitor customer service feedback with regards quality and service across the operation
    • Measure success and return on investment of products and services and identify issues and challenges when not achieved
  • Compliance Management
    • Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
    • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
    • Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
    • Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards
    • Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
    • Maintains records on licencing entitlements and compliance management
    • Monitor audit results for service providers and retail tenants
    • Monitor the storage of stock and operating equipment and processes
    • Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective
  • Customer Experience Management
    • Ensures that guests are treated with courtesy and respect at all times
    • Interact with guests and provide professional service standards and solutions
    • Handle any escalated complaints, disputes and suggestions as required
    • Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
    • Be present on the floor during service / promotions or functions
    • Conduct staff training on product knowledge (including promotion information, functions, facilities, etc)
    • Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
    • Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
    • Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.
  • Tenant & Service Provider Management
    • Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing
    • Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
    • Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements
    • Monitor and manage the performance of tenants in line with contractual deliverables
    • Communicate on a regular basis and maintain the relationships with tenants and service providers
    • Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties
    • Assist with resolving obstacles that may need to be addressed to achieve results
    • Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.
  • Stakeholder Relationship Management
    • Provides relevant guidance and support to operational teams and stakeholders
    • Maintain relationships with service providers and retail tenants currently in partnership with Sun
    • Informs department / staff of information required to perform the duties and relevant operation effectively
    • Communicates departments objectives, standards and operating procedures to internal and external service providers as per SLA
    • Communicates any special guest requirements or events to other relevant operating departments
    • Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation
Minimum experience & qualifications required
  • Matric
  • 3-Year Hotel School Diploma or equivalent
  • Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry
  • Previous experience in duty management is an advantage
  • Professional business knowledge within the hospitality industry and the application of the theoretical concepts and the application of these principles within the operation
  • Integration of multiple functions across the operations and services where there is a requirement to co-ordinate and create synergy between these functions to deliver exceptional customer experiences
  • Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently;
  • Interact with internal and external stakeholders as well as own team - influencing, motivating and encouraging specific behaviour
Core behavioural competencies
  • Analytical skills
  • Attention to detail
  • Working with information (agreements, laws, regulations, statistics)
  • Reviewing / evaluating information and data
  • Decision-making
  • Planning
  • Influencing & Advising skills
  • Emotional resilience
  • Customer centric
  • Networking and relationship building
  • Innovation & continuous Improvement
Technical competencies
  • Corporate & industry knowledge
  • Quality Assurance
  • Retail brands and offerings
  • F&B Product knowledge & standards
  • Labour & risk legislation
  • English written and verbal communication skills
  • Proficiency in MS Office Suite; Opera; Micros & Revenue Management System
  • Business Acumen
  • Financial Acumen
  • Report writing
  • Contract management
  • Knowledge and application of legislation relating to Safety, Health and the environment
Work Conditions & Special Requirements

Must be able to work shifts in line with operational requirements (including weekends and public holidays)

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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