Jobs in Cape Town, Spain

P1 Travel

As one of Europe’s largest ticketing companies, located in the Netherlands, we connect you to live events worldwide. Our name reflects our goal: to be in pole position in everything we do! We believe an event is more than just a ticket—it’s about the unforgettable experiences and lasting memories it creates. Join us as a French Customer Support Agent, located in Cape Town, South Africa and help us make these unforgettable experiences possible.

Please note: eligibility for this role requires current residency in Cape Town, South Africa.

As a Customer Support Agent, you will play a key role within our organization. You will be the first and only point of contact for (potential) French-speaking customers. Our domain is currently available in five languages (English, Dutch, German, French, and Spanish). With the international team, we make daily efforts to help our customers in the best possible way.

Your focus will be on the following tasks:

• Customer service: mainly in English and French. With our AI tooling, you will also support customers in other languages. We can be reached through various channels, including phone, email, live chat, and our WhatsApp service.
• Sales: you will participate fully in the sales process, from inquiry to after-sales.
• Customer satisfaction: we strive for the best customer satisfaction in every way possible. This includes monitoring review scores and being involved in projects to introduce AI into our services.
• Logistics: working closely with the logistics department to ensure that orders are processed and delivered quickly and efficiently.

• French is your native language. You are also fluent in English.
• You have a passion for sports, and engaging with clients about sporting events sounds like a great day for you.
• At least 1-2 years of experience in a customer support agent role.
• You stay calm under pressure, approach challenges with a positive attitude, and see each day as an opportunity to learn and grow.
• You are aware that clients need help both in and outside office hours, so you are willing to work evenings and holidays.

At P1 Travel, you matter as much as the experiences we create for our customers. We offer:

• Stimulating assignment with competitive fees
• Working remotely from Cape Town, with opportunities to meet other South African co-workers
• A supportive and inclusive work environment

To be considered for this position, you need to live and be eligible to work in Cape Town, South Africa.

Questions? Mail to Bregje!