Jobs in Cape Town, South Africa

Job title: Growth & Retention Lead - Online payments | Cape Town S / Suburbs

Job Location: Western Cape, Cape Town

Deadline: October 19, 2025

• Post-Onboarding Activation: Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist; ensure that QR placements, the acquiring channel(s) (e.g., POS, PED, eCommerce) are set up, and collateral (in-person or online) are live and functioning.
• Activation execution: Define activation objectives with the merchant and deploy relevant tools (e.g., vouchers, consumer incentives, capital pre-qualification).
• Plan migration: Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan with full access to loyalty and insight tools.
• Merchant Revenue Growth: Identify up-sell and cross-sell opportunities across the product stack; tailor strategies by merchant vertical, performance, and seasonality; proactively engage merchants who are dormant or underperforming to drive growth.
• Strategic Account Management: Build deep relationships with store owners, managers, and operational staff; conduct quarterly business reviews (QBRs) with data-driven insights and growth plans; act as the single point of commercial escalation for the portfolio.
• Cross-Functional Collaboration: Partner with Regional Growth Activators to align campaigns with in-store activations and regional events; work with Operations and Product teams to resolve onboarding issues, training gaps, or feature requests; provide merchant feedback to the Head of Merchant Growth.
• Analytics & CRM Discipline: Track and report merchant growth activity; maintain updated notes and next steps in QuickSights and Zoho; forecast monthly growth targets and flag churn risks for intervention.
• Work arrangement: This company is a remote working organisation; on occasion, employees might be required to meet at a chosen location.

• Solid experience in sales, customer success and marketing
• Fintech experience preferred
• Strong business acumen and experience with payment products
• Ability to interact with merchants and knowledge of the retail / hospitality industry
• Familiar with local retail / business offerings
• Ability to work remotely
• Ability to drive active participation and activity completion in an online environment
• Commercially strategic — always thinking of growth
• Trusted advisor mindset to merchants
• Accountable and performance driven
• Comfortable working across marketing, product and ops
• Proactive and responsive
• Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights)

• Salary: R25 000 – R35 000 per month (dependent on candidate’s level of experience)
• Annual increase after completing a full 12 months
• 17 days leave – accumulating at the normal South African rate
• Group Life cover
• Discovery Vitality
• Study assistance: 100% of courses under 6 months or 50% of courses over 6 months; courses must lead to certification
• Crèche & pre-school allowance (R800 per child under age 4; R400 per child under age 6)
• Quarterly socials