Jobs in Durban, South Africa

We are seeking a Customer Service/E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering long-term growth within an established organization. Call center training experience is desired but not required.

Why This Role?

• Shape our brand narrative across diverse service channels
• Your ideas matter; share solutions to elevate our business

What You'll Do:

• Train newly hired agents
• Conduct 1:1 and group training for new hires
• Lead Zoom training sessions on Customer Service best practices
• Assist with creating SOPs and developing training curriculum

What We Seek:

• 1-2 years of Customer Service Training experience
• 3-5 years of BPO experience in the Customer Service Industry
• 1-2 years of Virtual Assistant experience (preferred)
• Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
• Knowledge and experience in eCommerce
• Familiarity with HubSpot, Monday.com, and other CRM tools
• Experience with Canva, Trainual App, and Loom (preferred but not required)
• Excellent communication skills, both written and verbal
• Exceptional coaching, planning, and organizing skills
• Strong attention to detail

Technical Requirements:

• Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor
• DSL, Cable, or Fiber internet connection required.
• LAN connection required (minimum 20 mbps)

Compensation:

• $5/hour + performance bonuses
• Health and dental insurance
• Paid time-off
• Company swag kit
• Performance and recognition incentives
• Year-end bonus

Application Link: http://bit.ly/csts

Application Code: JAZZHR

Ready to join the journey? We’re committed to building a team of experienced professionals. If your background aligns with this role, we want to hear from you!

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