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Customer Experience Specialist (Polish Speaker)-Durban

Customer Experience Specialist (Polish Speaker)-Durban
DigiCert, Inc.
Durban
Remote
USD 30,000 - 45,000
Urgently required
Yesterday
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Customer Experience Specialist (Polish Speaker)-Durban

Be among the first applicants.
DigiCert, Inc.
Durban
Remote
USD 30,000 - 45,000
Be among the first applicants.
2 days ago
Job description

Job title : Customer Experience Specialist (Polish Speaker)-Durban

Job Location : KwaZulu-Natal, Durban Deadline : August 10, 2025 Quick Recommended Links

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Job summary

  • We are in the market for a Customer Experience Specialist with professional working proficiency in Polish to join our team.
  • As Customer Experience Specialist (Polish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria
  • This is a remote position.

What you will do

  • Review incoming application forms, validate and submit to DigiCert's technical department
  • Engage with external customers and internal stakeholders via phone, live chat, video calls and email
  • Research customer organizations and verify contact details online
  • Identify, document and alert managers of customer-call trends
  • Execute DigiCert's validation process according to our internal documentation
  • Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
  • Coordinate the implementation or scheduling of validation testing with affected departments and team members
  • Learn product features and gather customer requirements to confer with management
  • Determine validation objectives and standards with internal managers
  • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
  • Process incoming and outgoing mail

What you will have

  • Professional working proficiency in Polish & English (essential)
  • 1+ years' experience in a customer service or similar role
  • High school qualification (essential) and Tertiary qualification (advantageous)
  • Proven track-record in evaluating and mitigating risk
  • Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
  • Excellent written and verbal communication skills
  • Tool experience : Microsoft Office and other software applications
  • Customer Service jobs
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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