Hr jobs in Malaysia
Payroll Administrative Executive (12 months Contract)
Chubb
Senior HR Operations Lead & Future HRBP
Ingram Micro, Inc.
Discover more opportunities than anywhere else. Find more jobs nowAssistant Manager, People Solutions (Airlines/Social Commerce/Hospitality)
AirAsia
Payroll Executive /Senior Human Resource (2 HC) - URGENT
Sea Preferred SDN BHD
Connect with headhunters to apply for similar jobsEnterprise Sales Senior Manager/ Associate Director HR SAAS, IC Role, 15K-20K
Fuku
HEAD OF CORPORATE MANAGEMENT (REF: JN)
Agensi Pekerjaan Pasona Sdn Bhd
HR Business Partner Manager ( Compensation & Benefits ), CLS
Celestica
HR Operations Lead: Lifecycle, Data & Service Desk
Bjak
HR Operations Specialist – Global Impact & Engagement
Ams Osram
Strategic HR Partner | Country Lead, Malaysia
Atos SE
HR Operations & Onboarding Specialist
Airbus Helicopters
SBS Global Employee Services Support Hub Supervisor
Sherwin-Williams
Regional HR & Payroll Operations Specialist
GRAVITY GAME UNITE SDN. BHD.
Senior HR Leader: Talent, Engagement & Compliance
WASCO COATINGS MALAYSIA SDN BHD(fka.PPSC Industries Sdn Bhd)
Customer Success Manager MYR 8-10K
Job summary
A leading HR technology provider is seeking a Customer Success Manager in Kuala Lumpur. You will be the primary contact for customers, enhancing satisfaction and driving engagement with the HR SaaS platform. Ideal candidates will hold a Bachelor's in relevant fields along with experience in customer success roles. Strong communication and analytical skills are essential, along with a proactive approach to solving customer issues and identifying upselling opportunities. This position aims to build lasting partnerships and ensure customer satisfaction.
Qualifications
- Proven experience as a Customer Success Manager or similar role, preferably in SaaS or HR technology.
- Strong understanding of HR processes and experience in HR SaaS solutions.
- Ability to manage multiple accounts in a fast-paced environment.
Responsibilities
- Act as the primary point of contact for assigned customers.
- Develop and maintain strong relationships with customers.
- Monitor customer usage and engagement with the platform.
Skills
Education
Tools
Our client is a leading provider of innovative HR software solutions designed to streamline and enhance human resource management processes. With a strong focus on customer satisfaction and cutting‑edge technology, the company empowers organizations to optimize their HR operations, improve employee engagement, and drive business success. Headquartered in India, the company serves a diverse global clientele and is committed to delivering exceptional value through its robust SaaS platform.
- Act as the primary point of contact for assigned customers, ensuring their satisfaction and success with the HR SaaS platform.
- Develop and maintain strong relationships with customers, understanding their business needs and objectives.
- Proactively identify opportunities for upselling and cross‑selling additional products or services to existing customers.
- Collaborate with internal teams to address customer concerns, resolve issues, and ensure timely delivery of solutions.
- Monitor customer usage and engagement with the platform, providing insights and recommendations to maximize value.
- Conduct regular check‑ins and business reviews with customers to assess their satisfaction and identify areas for improvement.
- Create and execute customer success plans tailored to individual client needs and goals.
- Provide training, onboarding, and ongoing support to ensure customers are fully utilizing the platform's features.
- Work closely with the sales and product teams to share customer feedback and contribute to product enhancements.
- Drive customer retention and loyalty by delivering exceptional service and fostering long‑term partnerships.
- Bachelor's degree in Business, Marketing, HR, or a related field;
- Proven experience as a Customer Success Manager or in a similar customer‑facing role, preferably in the SaaS or HR technology industry;
- Strong understanding of HR processes and systems, with a depth of experience in HR SaaS solutions;
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers;
- Demonstrated ability to identify upsell and cross‑sell opportunities and achieve revenue growth targets;
- Proactive problem‑solving skills and a customer‑centric mindset;
- Ability to manage multiple accounts and prioritize tasks effectively in a fast‑paced environment;
- Experience with CRM tools and customer success platforms is highly desirable;
- Strong analytical skills to interpret customer data and provide actionable insights;
- Self‑motivated, results‑driven, and committed to delivering exceptional customer experiences.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.