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Weekend jobs in Malaysia
Customer Relationship Management Executive
MHA Consultancy Services
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Customer Relationship Management Executive
MHA Consultancy Services
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
Yesterday
Be an early applicant
Job summary
A financial consultancy in Kuala Lumpur is seeking a Customer Relationship Management Executive. The ideal candidate will possess strong communication skills in Mandarin, Cantonese, and English. Responsibilities include managing customer communications primarily through chat, providing up-to-date exchange rate information, and maintaining client relationships. This position is open to fresh graduates and requires immediate availability, with a rotating weekend schedule. Attractive benefits include a performance bonus and transportation allowance.
Benefits
Attractive performance bonus (up to 4 digits monthly)
Cash out unused annual leave
Monthly transportation and parking allowance
Qualifications
- Proficient in Mandarin/Cantonese to communicate with clients.
- Fresh graduates are welcome to apply.
- Immediate availability will be prioritized.
- Willing to work on a rotating weekend schedule.
Responsibilities
- Manage customer communication mainly via chat messaging.
- Provide accurate and up-to-date exchange rate information.
- Build and maintain strong relationships with clients.
- Negotiate exchange rates with customers.
- Prepare and deliver transaction statements to clients.
- Work closely with internal teams for processing transactions.
- Maintain a professional and responsive approach.
Skills
Strong communication skills
Negotiation skills
Customer service experience
Attention to detail
Time-management skills
Problem-solving skills
Proficiency in Mandarin and Cantonese
Education
Minimum SPM or higher qualification
Tools
Google Docs
Excel
Gmail
Job description
Customer Relationship Management Executive
- Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
- Customer Services experience is an advantage (fresh graduates are welcome to apply).
- High attention to detail, with the ability to manage rates and transaction information accurately.
- Good time-management and problem-solving skills.
- Comfortable working with chat-based communication.
- Immediate availability will be prioritized.
- Willing to work on a rotating weekend schedule and perform overtime when required.
- Minimum SPM or higher qualification.
- Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
- Customer Services experience is an advantage (fresh graduates are welcome to apply).
- High attention to detail, with the ability to manage rates and transaction information accurately.
- Good time-management and problem-solving skills.
- Comfortable working with chat-based communication.
- Immediate availability will be prioritized.
- Basic computer skills (Google Docs, Excel, Gmail, etc.).
- Willing to work on a rotating weekend schedule and perform overtime when required.
- Manage customer communication mainly via chat messaging, with occasional phone calls.
- Provide customers with accurate and up-to-date exchange rate information.
- Build and maintain strong relationships with clients to encourage repeat business and trust.
- Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
- Ensure transaction statements are prepared and delivered to clients in a timely manner.
- Forward finalized statements from the operations department to clients.
- Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
- Maintain a professional, responsive, and customer-focused approach at all times.
- Attractive performance bonus (up to 4 digits monthly)
- Cash out unused annual leave
- Monthly transportation and parking allowance
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.