Delivery jobs in Malaysia

Sitecore, a leading provider of agentic digital experience software, simplifies how brands reach, engage, and serve people across the world. Our composable platform unites content, commerce, and data to create millions of personalized, predictive, and dynamic experiences daily for clients like American Express, Porsche, Starbucks, and L’Oréal.

As the Senior Delivery Consultant at the CVR Services Solutions Hub in Kuala Lumpur, you will support the global Professional Services and Customer Success teams by executing standardized, repeatable, and process‑driven activities. You will manage backend technical activities that enable field consultants to focus on strategic customer engagement, ensuring quality, consistency and operational efficiency across engagements.

• Execute repeatable technical and operational tasks supporting advisory, CSM, and PM workstreams.
• Prepare and deliver technical assessment reports, performance checks, and environment reviews.
• Ensure process adherence across all assigned activities, maintaining accuracy, documentation quality, and compliance with defined standards.
• Collaborate with field consultants to ensure deliverables meet SLA and quality requirements.
• Create and maintain structured documentation, process guides, and knowledge articles.
• Contribute to the onboarding and enablement of new Hub resources, promoting a culture of standardization and continuous improvement.

• 3–6 years in consulting, implementation, or technical analysis roles with a strong process orientation and attention to detail.
• Ability to work independently while collaborating effectively across distributed teams.
• Experience in a SaaS, Professional Services, or Customer Success environment preferred.
• Technical proficiency with Jira, Confluence, Salesforce, and Certinia (or equivalent PSA tools).
• Strong written and spoken English communication skills.
• Demonstrated ability to produce clear, accurate, and structured documentation.
• Analytical mindset, ownership, and a continuous‑improvement attitude.

• Sitecore Knowledge: Experience with Sitecore products and familiarity with the Sitecore ecosystem.
• Proven ability to work in headless/front‑end architectures, using modern frameworks like React, Angular or Vue to consume APIs and deliver decoupled user interfaces.
• Strong experience with Microsoft .NET (C#, ASP.NET MVC/Core, ideally .NET Core/.NET 8+) for building, integrating, and extending robust solutions.

Sitecore is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other locally legally protected characteristic.