Operations Manager (Café & Hostel Management)

Helios Petroleum Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Penang is seeking an experienced Operations Manager to oversee the daily operations of their Café and Hostel. The ideal candidate will manage staff, ensure compliance with health and safety regulations, and maintain high service standards. This position offers a competitive salary package and an opportunity to grow within an expanding business.

Benefits

Annual leave

Medical leave

Staff benefits

Supportive working environment

Growth opportunities

Qualifications

• Minimum 3 years of experience in F&B, hospitality, or operations management.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and work under pressure.

Responsibilities

• Manage staff scheduling, training, performance, and discipline.
• Ensure food & beverage quality, hygiene, and safety compliance.
• Monitor inventory, ordering, and cost control.
• Handle customer feedback and resolve issues promptly.

Skills

Leadership

Communication

Problem-solving

Multitasking

Job description

Job Overview

We are seeking a highly motivated and experienced Operations Manager to oversee the daily operations of our Café and Hostel management. The ideal candidate is proactive, hands‑on, and capable of managing both hospitality and F&B operations efficiently.

Key Responsibilities

• Manage staff scheduling, training, performance, and discipline.
• Ensure food & beverage quality, hygiene, and safety compliance.
• Monitor inventory, ordering, and cost control.
• Handle customer feedback and resolve issues promptly.
• Manage guest check‑in/check‑out processes and overall guest experience.
• Supervise housekeeping and maintenance teams.
• Ensure rooms and common areas meet cleanliness and safety standards.
• Monitor booking platforms, occupancy rates, and room readiness.
• Handle guest inquiries, complaints, and special requests.

General Operations

• Improve operating procedures and maintain high service standards.
• Manage budgets, cost efficiency, and operational reporting.
• Coordinate with management on business strategy and improvements.
• Ensure compliance with all company policies and local regulations.

Requirements

• Minimum 3 years of experience in F&B, hospitality, or operations management.
• Strong leadership, communication, and problem‑solving skills.
• Ability to multitask and work under pressure.
• Knowledge of café operations and hostel/hotel management is an advantage.
• Basic financial literacy (costing, budgeting, reporting).
• Willing to work on weekends and public holidays when required.

Competitive salary package

Annual leave, medical leave, and staff benefits

Opportunity to grow with an expanding business

Supportive working environment