Customer Service jobs in Malaysia

• Oversee and manage the overall daily operations of the restaurant to ensure smooth and efficient service.
• Implement and maintain service standards, operating procedures, and hygiene policies.
• Supervise staff appearance, performance, and service quality.
• Handle guest complaints promptly and ensure customer satisfaction.
• Prepare duty rosters, training schedules, and conduct performance evaluations.
• Communicate closely with the kitchen to ensure food quality and timely service.
• Manage restaurant inventory, wastage, and ordering requirements.
• Assist in setting sales targets and developing promotional activities to increase revenue.
• Prepare daily operation reports and assist in cost control analysis.
• Ensure the restaurant environment is clean, comfortable, and complies with food safety regulations.

• Minimum 2–3 years of experience in a supervisory or managerial role within the F&B industry.
• Strong knowledge of restaurant operations and customer service principles.
• Excellent leadership, communication, and team management skills.
• Able to work under pressure in a fast‑paced environment.
• Good command of English and Mandarin to effectively communicate with Mandarin‑speaking clients (Malay language is an added advantage).

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