Retail & E-Commerce Assistant

Luxury Designer Haus Sdn Bhd; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious jewellery company located in George Town, Penang is looking for a motivated Retail & E-Commerce Assistant. This role involves assisting walk-in customers, responding to online inquiries, and performing operational tasks to ensure smooth e-commerce activities. Ideal candidates should be customer-oriented, enjoy jewellery, and be willing to engage actively in a supportive work environment. Attractive benefits include a 5-day work week, sales commissions, and medical benefits.

Benefits

5-day work week

Sales commission

Medical benefits

Opportunities for growth

Supportive management

Qualifications

• Minimum SPM / Diploma or equivalent; fresh graduates are welcome.
• Customer-service oriented, friendly, and presentable.
• Enjoys jewellery, fashion, and interacting with customers.

Responsibilities

• Provide warm, professional service to walk-in customers.
• Answer online inquiries and guide customers through product questions.
• Support showroom operations and help with order processing.

Skills

Customer service

Product knowledge

Communication

Independence

Education

SPM / Diploma or equivalent

Job description

Luxury Designer Haus Sdn Bhd – George Town, Penang

We are an established jewellery brand looking for a motivated and customer-focused Retail & E-Commerce Assistant to join our team. Your main priority will be assisting walk-in customers and responding to online inquiries. When the showroom is quiet, you will support simple operational and e-commerce tasks to ensure smooth day-to-day operations.

This role is ideal for someone who enjoys customer interaction, is passionate about jewellery, and wants to grow in a fast-moving retail and e-commerce environment.

Key Responsibilities

• Provide warm, professional service to walk-in customers and assist with product selection.
• Answer online inquiries from ads (TikTok, Facebook, WhatsApp, etc.) and guide customers through basic product questions.
• Support showroom operations, including restocking, arranging displays, and maintaining a clean, presentable environment.
• Assist with order processing for TikTok Shop and Shopee (picking, packing, labeling, arranging shipment).
• Monitor stock levels and assist with inventory checks when needed.
• Perform general support tasks to ensure smooth daily operations.

Job Requirements

• Minimum SPM / Diploma or equivalent (fresh graduates are encouraged to apply).
• Customer-service oriented, friendly, and presentable.
• Enjoys jewellery, fashion, and engaging with customers.
• Responsible, reliable, and able to work independently when required.
• Willing to work occasional overtime.

Why Join Us?

• 5-day work week — enjoy work-life balance
• Sales commission provided — earn more with your performance
• Medical benefits included
• Opportunities to grow in retail, sales, and e-commerce
• Friendly working environment with supportive management