CUSTOMER RELATION EXECUTIVE (MALAYSIA)

DXN Holdings Bhd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Cyberjaya is seeking a Customer Service Representative to serve as the primary point of contact for members and non-members. Responsibilities include addressing inquiries about facilities and events, facilitating tours, and managing customer issues. Requires a diploma in Hospitality or a related field, proficiency in English and Malay, and strong interpersonal skills. This role offers a chance to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Minimum 1 year of experience in customer service or hospitality.
• Proficiency in English and Malay; additional languages are an advantage.
• Knowledge of DXN’s product range and operational processes is preferred.

Responsibilities

• Serve as the primary point of contact for members and non-members at DXN Cyberville.
• Address inquiries about DXN’s facilities, events, products, and promotions.
• Facilitate tours and provide detailed information about DXN Cyberville.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Education

Diploma or degree in Hospitality or Business Administration or Communications

Job description

• Serve as the primary point of contact for members and non members at DXN Cyberville.
• Address inquiries about DXN’s facilities, events, products, and promotions held by company.
• Facilitate tours and provide detailed information about DXN Cyberville facilities and services.
• Manage and resolve customer issues or elevate complex cases to the appropriate departments.
• Maintain accurate and organized records of customer interactions, feedback, and follow‑ups.
• Collaborate with internal departments to ensure smooth execution of events and seamless service delivery.

Requirements

• Diploma or degree in Hospitality or Business Administration or Communications, or any related field.
• A minimum of 1 year of experience in customer service or hospitality.
• Proficiency in English and Malay; additional languages, particularly Mandarin or Tamil, are an advantage.
• Excellent interpersonal and communication skills to engage with diverse audiences.
• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with event coordination and hospitality services.
• Confidence and the ability to speak effectively in front of an audience is an added advantage, especially for roles involving events or in‑house training.
• Knowledge of DXN’s product range and operational processes is preferred.
• High level of professionalism and a positive attitude in dealing with customers and colleagues.

Additional Information

• Country: MALAYSIA
• Department: OPERATION
• Work Location: DXN CYBERVILLE, JALAN TEKNOKRAT 1, CYBER 3, 63000 CYBERJAYA, SELANGOR
• Attachment: View Attachment
• External Link: Copy