Global Packaging Project Manager - Customer Success & Ops

People Pathfinders; Johor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading global packaging firm in Malaysia is seeking a Project Manager to drive customer success and oversee account management. This role involves managing customer relationships, coordinating resources, and ensuring service efficiency. The ideal candidate should have a bachelor’s degree in a relevant field and at least two years of relevant experience in project management or customer service. Strong analytical and interpersonal skills are required, along with proficiency in office and ERP systems. Occasional travel may be necessary.

Qualifications

• Minimum 2 years of experience in project management or related fields.
• Proven ability to manage complex projects and meet deadlines.
• Knowledge of packaging materials or logistics is a plus.

Responsibilities

• Drive customer success and ensure market penetration.
• Manage customer relationships and coordinate internal resources.
• Support inventory planning and continuous improvement.

Skills

Project management

Customer service

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration, Engineering or related field

Tools

Microsoft Office

ERP systems (e.g., Sage)

CRM software

Data analysis tools (e.g., Tableau, Power BI)

Job description

A leading global packaging firm in Malaysia is seeking a Project Manager to drive customer success and oversee account management. This role involves managing customer relationships, coordinating resources, and ensuring service efficiency. The ideal candidate should have a bachelor’s degree in a relevant field and at least two years of relevant experience in project management or customer service. Strong analytical and interpersonal skills are required, along with proficiency in office and ERP systems. Occasional travel may be necessary.