Bilingual Inbound Customer Care Specialist

Hong Leong Assurance; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider is seeking a Customer Service Executive (Contact Centre) in Selangor. This full-time position involves resolving customer inquiries, ensuring exceptional service, and tracking performance data. Candidates should possess strong communication skills, preferably with at least one year of contact center experience. Fluency in English and Mandarin is required to effectively assist our diverse clientele. Join our dynamic team and contribute to our commitment to customer satisfaction.

Qualifications

• 1 year of contact center experience preferred.
• Customer-centric mindset and passion for service.
• Ability to handle escalated situations.

Responsibilities

• Attend to inquiries from customers via hotline.
• Deliver efficient and professional service.
• Provide first-contact resolution to customer complaints.
• Ensure customer satisfaction and timely resolution of cases.
• Track and report call performance data.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Fluency in English

Fluency in Mandarin

Job description

A leading insurance provider is seeking a Customer Service Executive (Contact Centre) in Selangor. This full-time position involves resolving customer inquiries, ensuring exceptional service, and tracking performance data. Candidates should possess strong communication skills, preferably with at least one year of contact center experience. Fluency in English and Mandarin is required to effectively assist our diverse clientele. Join our dynamic team and contribute to our commitment to customer satisfaction.