Retail Merchandising Executive

Focus Point Vision Care Group Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading vision care company in Malaysia is looking for a Retail Merchandising Executive. This role involves stock management, responding to inquiries, and supporting outlet operations. Candidates should possess a Certificate or Diploma, with basic computer skills and good communication abilities. Previous retail or customer service experience is preferred. The position offers an attractive remuneration package, medical claims, and other benefits to enhance employee welfare.

Benefits

Attractive remuneration package

Medical claim

Dental claim

Staff purchase discount for eyewear

Yearly complimentary eyewear after 1 year of service

Qualifications

• Minimum qualification is a Certificate or Diploma, fresh graduates welcome.
• Previous experience in retail or customer service is preferred.
• Basic computer skills (MS Excel, email) are required.
• Basic English communication skills are needed.
• Strong problem‑solving skills and the ability to adapt in a fast‑paced environment are essential.

Responsibilities

• Support outlets with stock management and merchandising.
• Respond to outlet inquiries via phone and email.
• Process orders, returns, and exchanges accurately.
• Liaise with internal departments to resolve outlet issues.
• Prepare monthly reports on goods returns and transfers.
• Ensure stocks arrive on time before outlet openings.

Skills

Basic computer skills

Basic English communication skills

Problem-solving skills

Teamwork

Attention to detail

Education

Certificate or Diploma

Job description

Hello! We're excited to welcome a new Retail Merchandising Executive to our team. If you're interested please apply with us and we will reach out to you as soon as possible.

Responsibilities

1. Retail Merchandisers: Outlet support, stock management, merchandising, reporting, and new outlet setup.
2. Customer Support: Respond to outlet inquiries via phone and email promptly and professionally. Resolve complaints and issues efficiently, ensuring outlet satisfaction.
3. Daily Order: Process orders, returns, and exchanges accurately. Update customer order status regularly.
4. Communication and Coordination: Liaise with internal departments (e.g., warehouse and purchasing staff) to resolve outlet issues.
5. Documentation and Reporting: Prepare monthly reports on goods returned and goods transferred between outlets and HQ.
6. New Outlet Opening: Ensure stocks and POP materials arrive on time before the outlet opening.

Qualifications

• Minimum qualification: Certificate or Diploma, or equivalent. Fresh graduates are welcome to apply.
• Previous experience in retail or customer service is preferred.
• Basic computer skills (MS Excel, email) for reporting and order processing.
• Basic English communication skills (written and spoken)
• Strong problem‑solving skills and ability to adapt in a fast‑paced environment.
• Excellent communication skills and ability to work effectively in a team.
• Detail‑oriented and organized, with ability to manage stock and support outlet operations.

Benefits

• Attractive remuneration package
• Medical claim and Dental claim
• Group Personal Accident (GPA) & Insurance and Group Term Life Insurance (GTL)
• Staff purchase discount for eyewear product
• Komugi bakery privilege card
• Yearly complimentary eyewear product for 1 year service and above