Assistant Manager, System & Product Support, Policy Servicing

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking an experienced Assistant Manager for System & Product Support in Policy Servicing. The ideal candidate will have 2-5 years of experience in the insurance industry and possess strong communication and leadership skills. Responsibilities include prioritizing production defects, assessing impact, and coordinating business issues. The company values integrity and is committed to equal employment opportunities, ensuring fair consideration for all applicants.

Qualifications

• 2-5 years experience working in the insurance industry.
• Experience in system support in Policy Processing or Customer Service is an advantage.
• Able to produce high quality work under pressure.

Responsibilities

• Prioritize production defects/data patching to ensure it meets customer or agent’s expectations.
• Assess impact and provide workaround on production enquiries/defects/data patching/data extraction.
• Coordinate and communicate business issues arising from area of responsibility.

Skills

Good written and verbal skills

Strong interpersonal and leadership skills

Proficient in MS Office

Education

Tertiary qualification in Communications, Management, Business Administration or Insurance

Job description

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long‑lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose‑driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced professional to join our team as an Assistant Manager, System & Product Support, Policy Servicing.

The Role

• Prioritise production defects/data patching to ensure it meets customer or agent’s expectations
• Assess the impact and provide the workaround on production enquiries/defects/data patching/data extraction
• Coordinate and communicate business issues arising from area of responsibility
• Review and define the testing scope for production defect testing
• Implement or meet agreed milestones for approved projects/initiatives
• Monitor and evaluate activities to identify potential risks and issues of non-compliance
• Support team on day‑to‑day issues
• Any other ad‑hoc tasks assigned

The Person

• Possess a tertiary qualification preferably in Communications, Management, Business Administration or Insurance or AMII, AAII, FMLI or equivalent
• Has about 2-5 years experience working in insurance industry
• Experience in system support in Policy Processing or Customer Service is an added advantage
• Good written and verbal skills
• Strong interpersonal and leadership skills
• Proficient in MS Office
• Able to produce high quality work under pressure

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

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