Outlet Retail Manager

Ko Skin Specialist Medical Centre; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading beauty center in Penang is seeking a Retail Manager to drive sales and manage operations. This role requires a minimum of 3–5 years of retail management experience, preferably in the beauty or fashion industry. The candidate must possess strong leadership skills to manage and motivate teams while achieving sales targets. Responsibilities include implementing sales strategies, overseeing inventory management, and ensuring excellent customer service. Flexibility in working hours and strong communication skills are essential.

Qualifications

• Minimum 3–5 years of retail management experience in beauty or fashion.
• Strong leadership skills with the ability to motivate teams.
• Solid understanding of retail operations and inventory control.

Responsibilities

• Ensure 100% store sales targets are met and monitor staff performance.
• Develop and implement sales strategies to maximize revenue.
• Lead, coach, and motivate staff for excellent sales delivery.

Skills

Retail management experience

Leadership skills

Sales target achievement

Communication skills

Problem-solving skills

Ability to work under pressure

Education

Diploma/Degree in Business or Retail Management

Job description

Qualifications

• Minimum 3–5 years of retail management experience, preferably in the beauty, cosmetics, or fashion industry.
• Strong leadership skills with proven ability to manage, coach, and motivate teams.
• Demonstrated success in achieving and exceeding sales targets.
• Solid understanding of retail operations, including inventory control, cash handling, and reporting.
• Strong communication, problem-solving, and decision‑making skills.
• Ability to work under pressure, multitask, and adapt to fast‑paced environments.
• Flexible to work shifts, weekends, and public holidays.
• Diploma/Degree in Business, Retail Management, or related field (preferred but not mandatory).

General Responsibilities

• Ensure achievement of 100% store sales targets and monitor individual staff performance (personal, ATV, and UPT).
• Develop and implement sales strategies and in‑store promotions to maximize revenue.
• Analyze sales reports to identify trends and take corrective actions where necessary.
• Lead, coach, and motivate staff to achieve excellence in sales and service delivery.
• Provide regular training in product knowledge, sales techniques, and customer service.
• Conduct performance appraisals, identify training needs, and develop improvement plans.
• Set clear sales goals for the team and track performance regularly.
• Drive upselling, cross‑selling, and customer engagement initiatives.
• Implement strategies to enhance repeat business and customer loyalty.

Product Knowledge & Training

• Stay updated on all brand/product updates, features, and benefits.
• Ensure staff have strong product knowledge and can deliver expert consultations.
• Organize product knowledge workshops and refresher training sessions.

Inventory Management

• Oversee stock control, ordering, receiving, and replenishment processes.
• Maintain accurate stock levels to prevent shortages, over‑stocking, or shrinkage.
• Ensure proper stock display, rotation, and merchandising standards.

Staff Scheduling

• Prepare and manage staff duty rosters to ensure adequate store coverage.
• Plan manpower efficiently during peak and off‑peak hours.

Cash & Banking

• Oversee all daily cash handling, reconciliation, and electronic payment processes.
• Ensure accurate bank‑in of sales and maintain proper petty‑cash management.
• Enforce compliance with company financial control procedures.

Reporting

• Prepare timely and accurate daily, weekly, and monthly sales and operational reports.
• Provide insights and recommendations to senior management for continuous improvement.