Retail Associate - LEGO (KLIA)

Valiram (Retail); Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking a Senior Retail Associate to drive sales and maintain brand standards while ensuring smooth store operations and fostering customer relationships at Kuala Lumpur International Airport. The ideal candidate has 1–3 years of experience in retail or customer service, strong communication skills, and a team-oriented attitude. This position requires working shifts, including weekends and public holidays.

Benefits

Staff discounts up to 30%

Monetary benefits including bonuses and allowances

Health insurance

Qualifications

• Minimum 1–3 years of experience in retail, hospitality, or customer service.
• Well-groomed and professional, representing the brand image at all times.
• Required to work shift work, weekends, and public holidays.

Responsibilities

• Drive sales and achieve store targets.
• Maintain brand image and standards.
• Ensure store operations run smoothly.
• Manage inventory and stock integrity.

Skills

Strong communication and interpersonal skills

Sales-driven

Detail-oriented

Team player

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com.

Brands

• Beauty: Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown
• Fashion: Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro, etc.
• Accessories: Swarovski, Mont Blanc
• Travel Retail: Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, LEGO

Location of Vacancy

KLIA 1

Why Join Valiram Retail?

• Staff Discounts – up to 30% across all our brands, available after 1 month of service.
• Promotion + Salary Increases through continual training – we support a 3‑year training journey that leads to internal promotion and salary increments. In 2024, 844 employees were promoted internally.
• VClub Engagement – monthly activities such as badminton, hiking, running and language classes, free of charge.
• 24/7 mental health hotline with professional psychologists – complimentary for all employees.
• Monetary benefits – Allowances, Bonus, Commissions, Sales Incentives, and Service Charges.
• Additional leave, health insurance, maternity leave, and opportunities for promotion.

About the Role

As a Senior Retail Associate/Retail Associate, you will create and maintain long‑term relationships with customers to achieve sales goals, represent the brand positively and professionally, assist customers in making informed choices, and foster an ethical, engaging working environment that enhances customer satisfaction and team performance.

Key Responsibility Areas

• Drive sales and achieve store targets.
• Maintain brand image and standards.
• Ensure store operations run smoothly.
• Manage inventory and stock integrity.
• Support reporting and documentation accuracy.
• Develop product knowledge and skills.

Key Requirements

• Minimum 1–3 years of experience in retail, hospitality, or customer service.
• Strong communication and interpersonal skills; able to engage confidently with customers.
• Well‑groomed and professional, representing the brand image at all times.
• Sales‑driven with the ability to meet and exceed individual and store targets.
• Detail‑oriented with good organizational and follow‑up skills.
• Team player with a proactive attitude and willingness to learn.
• Required to work shift work, weekends, and public holidays (shift hours: 6am–3pm, 10am–7pm & 3pm–12am).
• Willing to work in Kuala Lumpur International Airport (KLIA).

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