Restaurant Manager (Hotel)

Country Garden Pacificview; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality organization in Johor Bahru is seeking a Restaurant Manager to oversee daily operations and ensure high service standards. The ideal candidate will have 2–3 years of experience in a supervisory role within the F&B industry and possess excellent communication and leadership skills. Proficiency in English and Mandarin is required, with Malay being an added advantage. This role offers an opportunity to enhance customer satisfaction and drive revenue growth.

Qualifications

• Minimum 2–3 years of experience in a supervisory or managerial role within the F&B industry.
• Strong knowledge of restaurant operations and customer service principles.
• Excellent leadership, communication, and team management skills.

Responsibilities

• Oversee and manage daily operations of the restaurant for efficient service.
• Implement and maintain service standards and hygiene policies.
• Supervise staff performance and service quality.

Skills

Leadership

Communication

Team management

Customer service

Job description

Responsibilities

• Oversee and manage the overall daily operations of the restaurant to ensure smooth and efficient service.
• Implement and maintain service standards, operating procedures, and hygiene policies.
• Supervise staff appearance, performance, and service quality.
• Handle guest complaints promptly and ensure customer satisfaction.
• Prepare duty rosters, training schedules, and conduct performance evaluations.
• Communicate closely with the kitchen to ensure food quality and timely service.
• Manage restaurant inventory, wastage, and ordering requirements.
• Assist in setting sales targets and developing promotional activities to increase revenue.
• Prepare daily operation reports and assist in cost control analysis.
• Ensure the restaurant environment is clean, comfortable, and complies with food safety regulations.

Qualifications

• Minimum 2–3 years of experience in a supervisory or managerial role within the F&B industry.
• Strong knowledge of restaurant operations and customer service principles.
• Excellent leadership, communication, and team management skills.
• Able to work under pressure in a fast‑paced environment.
• Good command of English and Mandarin to effectively communicate with Mandarin‑speaking clients (Malay language is an added advantage).

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