Freight Forwarder (Mandarin speaker)

Asure Amusement (MY) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking a Freight Forwarder to coordinate the movement of goods both locally and internationally. The ideal candidate will handle all shipping documentation, ensure compliance with related regulations, and manage customer communications regarding shipments. With a strong focus on both detail and problem-solving, this role offers opportunities for career advancement in the logistics field. Additional benefits include annual and medical leave, as well as contributions to EPF and SOCSO.

Benefits

Annual Leave

Medical Leave

Medical Claim

EPF

SOCSO

Qualifications

• At least 1–3 years of experience in freight forwarding or logistics (fresh graduates may be considered for junior roles).

Responsibilities

• Coordinate the movement of goods locally and internationally.
• Prepare and review shipping documents ensuring compliance with regulations.
• Communicate with customers regarding shipment status and resolve issues.
• Source and negotiate rates with carriers and service providers.
• Work closely with internal teams for smooth workflow.

Skills

Strong understanding of shipping procedures (import/export)

Knowledge of Incoterms, customs clearance, and freight documentation

Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage)

Able to work under pressure and handle multiple shipments

Proficient in MS Office; experience with logistics systems is an advantage

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Job description

Requirements

• Diploma/Degree in Logistics, Supply Chain, Business, or related field.
• At least 1–3 years of experience in freight forwarding or logistics (fresh graduates may be considered for junior roles).

Skills

• Strong understanding of shipping procedures (import/export).
• Knowledge of Incoterms, customs clearance, and freight documentation.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Able to work under pressure and handle multiple shipments.
• Proficient in MS Office; experience with logistics systems is an advantage.

Personal Attributes

• Detail-oriented and organised.
• Problem‑solving mindset.
• Responsible, proactive, and able to work independently.

Job Summary

The Freight Forwarder is responsible for coordinating the movement of goods locally and internationally, ensuring all shipments comply with regulations and are delivered on time. This role requires strong communication, documentation handling, and problem‑solving skills to manage import/export processes efficiently.

Key Responsibilities

1. Shipment Coordination

• Arrange and coordinate shipments (air, sea, and land freight).
• Liaise with carriers, shipping lines, airlines, and transport companies.
• Monitor shipments to ensure timely delivery and resolve any delays or issues.

2. Documentation & Compliance

• Prepare and review shipping documents (BL, AWB, Packing List, Invoice, COO, Permit, etc.).
• Ensure compliance with customs regulations and international trade laws.
• Submit import/export permit applications when required (e.g., MITI, customs).

3. Customer Service

• Communicate with customers regarding shipment status, charges, and delivery arrangements.
• Provide quotations and cost estimations for freight services.
• Handle customer inquiries and resolve shipment‑related issues.

4. Cost Management

• Source and negotiate rates with carriers and service providers.
• Ensure cost efficiency while maintaining service quality.
• Prepare billing, costing, and invoicing for shipments.

5. Coordination with Internal Teams

• Work closely with warehouse, finance, and operations teams for smooth workflow.
• Ensure correct data entry and documentation in the system (e.g., tracking, job file creation).

Benefits

• Annual Leave
• Medical Leave
• Medical Claim
• EPF
• SOCSO