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AStar Management Services
AStar Management Services
A resort management company in Ipoh is seeking a professional Admin Assistant to support day-to-day operations. Responsibilities include assisting in collecting payments, organizing activities, and maintaining records. The ideal candidate should have a diploma in hospitality or business administration and a minimum of 2 years' experience in hotel management. Exceptional customer service and communication skills are essential for resolving guest complaints and executing marketing strategies.
We are seeking a professional and customer-focused Admin Assistant to assist with our resort operations. In this position, you will assist in the day-to‑day operations and activities. Your duties will include assisting in collecting payments, organizing activities, and admin for security, landscape and building maintenance.
To excel in this role, you must be approachable and detailed‑oriented with proven hospitality work experience.
Assist in daily operations and follow resort procedures for opening and closing duties, cleanliness, stocking, inventory and write offs.
Collect payment and maintain records of budgets, funds, and expenses.
Resolve issues regarding resort services and amenities.
Assist in organizing activities and assigning responsibilities to fellow colleagues to ensure productivity.
Assist in executing marketing strategies to promote the resort’s services and amenities.
Coordinate with external parties including suppliers, agents and media.
Quickly respond to and resolve customer complaints, afterhours emergencies and incidents and complete all required reporting documentation.
Diploma in hospitality, business administration or relevant field.
A minimum of 2 years’ experience in hotel management or similar role.
Good understanding of hotel management best practices and data entry software.
Outstanding interpersonal communication and customer service skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.