Business Analyst jobs in Malaysia

SalesWorks has been a leading force in face-to-face marketing, customer acquisition and fundraising since 1995. With a presence in 7 markets (and more to come), and a history of successful partnerships with top brands, we have built our reputation on innovation, excellence and impact. As we continue to grow, we are looking for driven and analytical individuals who can help us transform data and technology into meaningful business outcomes.

Are you a detail-oriented problem solver with a passion for connecting business needs with technology solutions? We are seeking a Business Analyst to join our IT team and play a key role in translating complex requirements into practical solutions. You will work closely with clients, solution designers, developers and cross-functional teams to analyse workflows, define requirements and ensure our systems align with business objectives. This role is ideal for someone who thrives in a fast-paced, collaborative environment and can turn ambiguity into clarity through structured thinking and effective communication.

• Business Analysis and Requirements Gathering
  • Collaborate with internal teams and clients to gather, analyse and document detailed business requirements.
  • Define project scope, objectives and user needs that align with overall business strategies.
  • Translate business processes into functional specifications and user stories with clear acceptance criteria.
  • Conduct business process modelling and create system documentation, including flow diagrams and requirement traceability.
• Solution Design and Delivery Support
  • Work with product owners, architects and developers to design scalable and efficient solutions.
  • Evaluate business processes and identify areas for improvement or automation.
  • Support the rollout of new systems or enhancements by defining operational requirements and conducting system testing or troubleshooting.
  • Develop and deliver user training and support materials for successful adoption.
• Stakeholder and Project Management
  • Partner with stakeholders to ensure alignment between business expectations and technical delivery.
  • Contribute to project initiation documents, scope statements and progress tracking.
  • Facilitate discussions to resolve issues, clarify requirements and ensure effective collaboration across teams.

• Minimum of 3 years of experience as a Business Analyst, ideally within an IT or digital transformation environment.
• Proven experience in business process modelling and defining both functional and non-functional requirements.
• Hands‑on experience working in Agile and SCRUM environments.

• Strong analytical, problem‑solving and documentation skills.
• Excellent communication and stakeholder management abilities.
• Experience in testing and troubleshooting technical issues.
• Familiarity with Agile methodologies, including Feature, Epic and User Story development.
• Highly organised and capable of managing multiple engagements in a dynamic, fast-paced setting.
• Ability to translate complex technical details into clear business insights.

• Hybrid work setup: 3 days remote, 2 days in-office
• Flexible working hours*
• What’s Up Wednesdays: Early close of business at 1 PM (local time)
• Annual leave accrued yearly*
• Birthday leave
• Health insurance
• Dental and optical benefits
• A collaborative, fast-growing environment where innovation meets impact

If you are ready to bridge business strategy and technology to drive meaningful change, we would love to hear from you. Apply now and join us at SalesWorks.