Executive - Dispute Resolution

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking an Executive for Dispute Resolution to handle complaints and enquiries from clients. This role involves assisting in the drafting of important documents and managing administrative matters related to customer complaints. Ideal candidates should possess a degree in a relevant field and at least one year of work experience, with strong writing and analytical skills. English proficiency is essential as well as a meticulous approach to detail.

Qualifications

• Minimum 1 year working experience required.
• Possesses good writing and analytical skills.
• Good command of English, both written and spoken.

Responsibilities

• Handle enquiries and complaints involving the agency force.
• Assist in drafting memos, reports, proposal papers.
• Assist in administrative matters regarding customer complaints.

Skills

Good writing skills

Analytical skills

Good coordination skills

Detail-oriented

Education

Degree in Mass Communication, English Language, Business Administration, Psychology or relevant field

Job description

Executive - Dispute Resolution

Responsibilities:

• To handle enquiries and complaints involving the agency force
• To assist in drafting, writing and/or editing memos, reports, proposal papers, etc.
• To assist in all administrative matters pertaining to complaints lodged by customers/investors
• To verify unitholders’ transactions and investigate any churning of unitholders’ accounts

Requirements:

• Degree in Mass Communication, English Language, Business Administration, Psychology or relevant field
• Minimum 1 year working experience
• Possesses good writing and analytical skills
• Good command of English, both written and spoken
• Good coordination skills with internal and external parties
• Detailed and meticulous

Join Us!

Email to us at ***********@publicmutual.com.my

Only shortlisted candidates will be notified.