Admin Assistant

TiHomes; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A resort management company in Ipoh is seeking a professional Admin Assistant to support day-to-day operations. Responsibilities include assisting in collecting payments, organizing activities, and maintaining records. The ideal candidate should have a diploma in hospitality or business administration and a minimum of 2 years' experience in hotel management. Exceptional customer service and communication skills are essential for resolving guest complaints and executing marketing strategies.

Qualifications

• Minimum 2 years' experience in hotel management or similar role.
• Good understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.

Responsibilities

• Assist in daily operations and follow resort procedures.
• Collect payments and maintain records of budgets.
• Resolve customer complaints and respond quickly to issues.
• Assist in organizing activities and assign responsibilities.

Skills

Customer Service

Attention to Detail

Interpersonal Communication

Education

Diploma in Hospitality or Business Administration

Job description

We are seeking a professional and customer-focused Admin Assistant to assist with our resort operations. In this position, you will assist in the day-to‑day operations and activities. Your duties will include assisting in collecting payments, organizing activities, and admin for security, landscape and building maintenance.

To excel in this role, you must be approachable and detailed‑oriented with proven hospitality work experience.

Responsibilities

Assist in daily operations and follow resort procedures for opening and closing duties, cleanliness, stocking, inventory and write offs.

Collect payment and maintain records of budgets, funds, and expenses.

Resolve issues regarding resort services and amenities.

Assist in organizing activities and assigning responsibilities to fellow colleagues to ensure productivity.

Assist in executing marketing strategies to promote the resort’s services and amenities.

Coordinate with external parties including suppliers, agents and media.

Quickly respond to and resolve customer complaints, afterhours emergencies and incidents and complete all required reporting documentation.

Requirements

Diploma in hospitality, business administration or relevant field.

A minimum of 2 years’ experience in hotel management or similar role.

Good understanding of hotel management best practices and data entry software.

Outstanding interpersonal communication and customer service skills.