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We are currently seeking a Direct Channel Sales Executive to join DHL eCommerce Malaysia!

The Direct Channel Sales Executive will be responsible to establish and manage a dedicated sales funnel for micro-SME’s and online senders, driving customer acquisition, engagement, and retention within this high-potential segment. The role aims to drive revenue growth and enhance customer satisfaction.

Essential Duties and Responsibilities

Sales Funnel Development

·Design and implement an automated sales funnel targeting micro-SME customers, including customers acquisition, conversion and retention.

Revenue Growth

·Achieve and exceed sales targets by executing online campaigns and optimizing customer conversion and retention.

Account Management

·Work closely with internal teams, including marketing, operations, and customer service, to attend to customers' enquiries and support the customers for their business needs.

Reporting and Performance Tracking

·Maintain records of sales activities, customer interactions, and performance metrics to track progress and for decision making.

·Identify opportunities to enhance the sales process and improve customer experiences, contributing to the long-term growth and sustainability for the segment.

Desired Skills / Qualifications

·Experience in managing sales pipelines, lead generation, and customer acquisition.

·Ability to gather and analyze market data, customer feedback, and sales metrics to refine strategies and improve performance.

·Understanding of digital marketing strategies, including defining target audiences, setting campaign objectives, and creating effective messaging.

·Knowledge of creating engaging content, such as blogs, videos, and email campaigns, to drive traffic and generate leads.

·Ability to interpret data and apply insights to optimize campaigns and sales funnels for better conversion rates.

·Bachelor’s degree in business administration, Marketing, or a related field.

·Minimum 1 year of experience in sales, preferably in a direct channel