Business Process Re-engineering Manager

OSK Holdings Berhad; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is looking for a Business Process Re-engineering Manager. The ideal candidate will champion transformation initiatives that drive efficiency and customer-centricity across departments. This role requires a strong background in leading complex programs with at least 8 years of experience, a Bachelor’s degree, and preferred certifications such as CBPRP or Six Sigma. You will collaborate with teams to enhance productivity while ensuring compliance with strategic goals.

Qualifications

• Minimum 8 years of experience in process re-engineering, operational excellence, or transformation roles.
• CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.
• Proven success in leading complex transformation programs.

Responsibilities

• Lead end-to-end business process transformation across departments.
• Conduct diagnostics including process mapping and gap analysis.
• Collaborate with cross-functional teams to enhance productivity.

Skills

Leadership in business process transformation

Stakeholder engagement

Change leadership

Data analytics proficiency

Communication skills

Education

Bachelor’s degree in Business Administration, Engineering, or related field

Tools

Process design tools

Data analytics platforms

Job description

Business Process Re-engineering Manager

Are you passionate about transforming the way organizations operate? We are looking for a visionary Business Process Re-engineering Manager to lead transformation initiatives that drive agility, efficiency, and customer-centricity.

Key Responsibilities

• Champion and lead end-to-end business process transformation across departments, aligning operations with strategic goals and future-ready capabilities.
• Conduct deep-dive diagnostics including process mapping, gap analysis, and root cause identification to uncover inefficiencies and improvement opportunities.
• Collaborate with cross-functional teams to reimagine workflows, procedures, and systems that enhance productivity and customer experience.
• Define and track performance metrics to measure the success and sustainability of re-engineered processes.
• Facilitate design thinking workshops, change labs, and training sessions to embed a culture of innovation and continuous improvement.
• Ensure all transformation efforts are aligned with regulatory standards, risk frameworks, and strategic priorities.
• Develop compelling business cases and transformation roadmaps for senior leadership, articulating value creation and impact.
• Apply structured methodologies such as Lean, Six Sigma, and Business Process Re-engineering to drive data-driven decision-making and scalable solutions.
• Stay ahead of the curve by monitoring emerging trends, technologies, and best practices in process excellence and digital transformation.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Engineering, or related field.
• Minimum 8 years of experience in process re-engineering, operational excellence, or transformation roles.
• CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.
• Proven success in leading complex transformation programs and re-engineering initiatives with measurable outcomes.
• Proficiency in process design tools and data analytics platforms.
• Exceptional communication, stakeholder engagement, and change leadership skills.
• Ability to manage multiple initiatives and drive results in fast-paced, matrixed environments.