Assistant General Manager, Business Process & Analytics

Tokio Marine General Insurance; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading insurance company in Malaysia is looking for an Assistant General Manager for Business Process & Analytics. This strategic role focuses on optimizing operational processes to enhance efficiency and align with organizational objectives. Candidates should have over 12 years of experience in business process analysis, preferably in the finance or insurance sector. The ideal applicant will possess strong analytical skills, lead cross-functional teams, and have a deep understanding of process improvement methodologies. A collaborative approach to fostering innovation is crucial in this position.

Qualifications

• 12+ years of experience in business process analysis or improvement.
• Knowledge of operations in insurance or finance industries.
• Expertise in business process re-engineering.

Responsibilities

• Evaluate and implement optimized business processes.
• Use analytics to evaluate process health.
• Lead cross-functional project teams for process changes.

Skills

Strong analytical skills

Problem-solving skills

Communication skills

Project management skills

Collaboration skills

Education

Bachelor's degree in Business Administration or related field

Master's degree or relevant certifications

Tools

MS Visio

Lucidchart

Job description

Assistant General Manager, Business Process & Analytics

The role is a strategic driver of operational excellence, ensuring that business processes are efficient, compliant, and fully aligned with organizational objectives. It focuses on designing scalable and sustainable solutions that optimize performance across all functions and customer touchpoints. By championing a culture of innovation and continuous improvement, the role fosters agility, resilience, and long‑term value creation for the Company:

Evaluates, designs, and implements optimized business processes to enhance efficiency, productivity, and performance at either enterprise, department or micro‑processes level.

Uses data analysis and process improvement methodologies to identify inefficiencies, bottlenecks, redundancies and implement solutions.

Uses analytics and performance metrics to evaluate process health.

Conducts internal and external research on best business practices to acquire and update benchmark data and establishes relevant standards.

Leads cross‑functional project teams and works with various departments and stakeholders to understand requirements and ensure buy‑in for process changes.

Leads negotiations and influences stakeholders including senior leadership as well as working levels to accept and internalize new practices and approaches,

Oversees the implementation of new or updated processes and provides training to ensure smooth adoption.

Facilitates change management (processes level); drives cross‑functional and enterprise‑wide adoption of new systems, tools, or workflows.

Reviews and updates business processes manual and related system user guides (yearly basis if any update).

Mitigates process enhancement/migration risk exposure.

Ensure processes adhere to regulations and minimizes operational risks.

Requirements

• Bachelor's degree in Business Administration, Industrial Engineering, Process Engineering, or a related field is preferred
• Master's degree or relevant professional certifications may be preferred
• Lean or Six Sigma (Black Belt) certification is an added advantage
• Minimum 12+ years of experience in business process analysis, process improvement, or a related operational role
• In depth knowledge of operations, sales & underwriting in insurance / finance related industries is an advantage
• Strong analytical and problem‑solving skills
• Experience with process mapping and business process management (BPM) tools e.g., MS Visio, Lucidchart, etc.
• Excellent communication and presentation skills to explain complex processes clearly
• Project management skills to handle multiple projects simultaneously
• Familiarity with process improvement methodologies namely, Kaizen, Six Sigma, etc.
• Ability to work cross‑functionally and collaborate with different teams
• Expert‑level mastery in business process re‑engineering