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IoT Technical Support Team Lead, 24/7 Operations
Job summary
A global supplier of IoT modules and antennas is seeking a Technical Support Team Lead in Penang, Malaysia. The role involves managing a team to ensure continuous global service availability for IoT operations. Candidates should have over 5 years of management experience in technical support and must be fluent in both Chinese and English. Familiarity with monitoring tools and strong decision-making skills are required as well. The position offers a dynamic work environment to drive innovation and improve service delivery.
Qualifications
- 5+ years in technical support/operations management.
- Proficient with monitoring tools and IoT architecture.
- Fluent in Chinese and English.
Responsibilities
- Manage a Technical Support team of 8-10 members.
- Ensure 24/7 global service availability.
- Coordinate incident escalations efficiently.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.