Hiring for Floor Manager

2coms; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading restaurant group in Kuala Lumpur is seeking a Floor Manager to oversee service operations. This role requires a minimum of 3–5 years of experience in a high-volume dining environment. As a Floor Manager, you will be responsible for supervising staff performance, maintaining high guest service standards, and optimizing reservations. Candidates with a Kerala background and knowledge of service protocols will be preferred. Strong leadership and conflict resolution skills in a fast-paced environment are essential.

Qualifications

• Minimum 3–5 years of experience as a Floor Manager or Restaurant Supervisor.
• Experience in high-volume casual or fine-casual dining.
• Strong leadership and conflict-resolution skills required.

Responsibilities

• Supervise and coordinate performance of service staff.
• Maintain high standards of guest service.
• Manage reservations and optimize seating capacity.

Skills

Leadership

Interpersonal skills

Conflict resolution

Fluency in English

Knowledge of service protocols

Job description

Responsibilities

• Supervise and coordinate the performance of servers, captains, hosts, and support staff
• Maintain consistent high standards of guest service, including timely resolution of feedback and complaints
• Optimize table turnover and seating capacity by managing reservations, walk-ins, and guest flow
• Enforce strict adherence to staff grooming, hygiene, and uniform standards
• Collaborate closely with kitchen and bar teams to ensure accurate and timely order fulfillment
• Monitor POS system functionality, billing accuracy, and cash handling procedures
• Ensure full compliance with food safety, health regulations, and Qatar municipality requirements
• Support management with daily reporting, duty roster planning, and inventory coordination

Requirements

• Minimum 3–5 years of experience as a Floor Manager or Restaurant Supervisor in a high-volume casual or fine‑casual dining environment
• Prior experience working in Qatar or other GCC countries is highly preferred
• In-depth knowledge of FOH operations, service protocols, and guest experience management
• Strong leadership, interpersonal, and conflict‑resolution skills
• Fluency in English; proficiency in Hindi and Malayalam is an advantage
• Kerala background preferred.