Team Lead - Business Channels (Community Deposits Specialist)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 75,000 - 100,000; Full time

Job summary

An established financial institution is seeking a Team Lead - Business Channels to drive deposit growth in Kuala Lumpur. This role involves leading a team of Community Deposit Specialists to meet acquisition targets and build strategic partnerships. The ideal candidate will have relevant educational qualifications, sales experience, and a commitment to ethical practices. Responsibilities include market monitoring, compliance adherence, and the training of team members while ensuring strong relationships within the community.

Qualifications

• Related working experience in financial institution or related field is preferred.

Responsibilities

• Lead and develop the region’s Community Deposit Specialists to achieve overall business objectives.
• Identify new business opportunities and build key relationships to drive new account openings and CASA growth.
• Collaborate with stakeholders to deliver regional acquisition targets and structured sales strategies.

Skills

Customer interaction

Cash handling

Sales experience

Education

Diploma, Higher Diploma or Bachelor Degree in Business, Finance or related field

Job description

Team Lead - Business Channels (Community Deposits Specialist)

Drive regional deposit growth by leading Community Deposit Specialists to acquire new accounts through strategic partnerships (HLB@Work, HLB@School). Responsible for executing sales strategies, meeting acquisition targets, monitoring market dynamics, and ensuring regulatory compliance while developing team capabilities and maintaining ethical sales practices.

Responsibilities

• Lead and develop the region’s Community Deposit Specialists (CDS) to achieve overall business objectives.
• Identify new business opportunities and build key relationships (HLB@Work, HLB@School) to drive new account openings and CASA growth.
• Collaborate with RCGM, BM, CSOM, and other stakeholders to deliver regional acquisition targets and structured sales strategies.
• Plan and oversee regional sales activities, ensuring timely sales closures, account openings, and strong customer offerings.
• Monitor market conditions, competitor activities, and product developments while providing regular sales reports (daily/weekly/monthly) to HQ.
• Ensure full compliance with regulatory guidelines and support team capability through regular briefings and training.

Managerial

• To collaborate with other departments to create a unified experience;
• To create an achievement oriented working environment.
• Ensure team compliance of code of ethics on sales process and activities.

Organizational

• Responsibility to our ETC customers – put HLB’s long term interest ahead of short-term gain;
• Continuous effort to improve business in support of building brand awareness and improving customer experience;
• Ensure all sales proposals are delivered on-time and within scope.

Skills & Experience We Are Looking For

• Diploma, Higher Diploma or Bachelor Degree in Business, Finance or related field is preferred.
• Related working experience in financial institution or related field.
• Possess customer interaction / cash handling / transaction processing / sales experience.