Guest Experience Lead - Restaurant Floor Manager

2coms; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading restaurant group in Kuala Lumpur is seeking a Floor Manager to oversee service operations. This role requires a minimum of 3–5 years of experience in a high-volume dining environment. As a Floor Manager, you will be responsible for supervising staff performance, maintaining high guest service standards, and optimizing reservations. Candidates with a Kerala background and knowledge of service protocols will be preferred. Strong leadership and conflict resolution skills in a fast-paced environment are essential.

Qualifications

• Minimum 3–5 years of experience as a Floor Manager or Restaurant Supervisor.
• Experience in high-volume casual or fine-casual dining.
• Strong leadership and conflict-resolution skills required.

Responsibilities

• Supervise and coordinate performance of service staff.
• Maintain high standards of guest service.
• Manage reservations and optimize seating capacity.

Skills

Leadership

Interpersonal skills

Conflict resolution

Fluency in English

Knowledge of service protocols

Job description

A leading restaurant group in Kuala Lumpur is seeking a Floor Manager to oversee service operations. This role requires a minimum of 3–5 years of experience in a high-volume dining environment. As a Floor Manager, you will be responsible for supervising staff performance, maintaining high guest service standards, and optimizing reservations. Candidates with a Kerala background and knowledge of service protocols will be preferred. Strong leadership and conflict resolution skills in a fast-paced environment are essential.