Customer Service Team Lead (Mandarin Speaker)

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Penang is looking for an experienced team leader to manage a high-performing team within a BPO environment. The role involves mentoring, setting performance goals, and driving team improvements through strategic recommendations. Candidates must be proficient in English and fluent in Mandarin, with at least 1 year of management experience. Benefits include allowances, EPF/SOCSO, annual leave, and a 5-day work week.

Benefits

Allowance Provided

EPF / SOCSO

Annual Leave / Sick Leave

5 working days

Qualifications

• Minimum 1 year of team management experience in BPO/Contact Centre.
• Ability to work under pressure and coordinate well with teams.
• Willingness to work rotational shifts and onsite.

Responsibilities

• Lead, mentor, and develop a high-performing team.
• Set goals, track performance, and drive continuous improvement.
• Manage market team operations and liaise with global teams.

Skills

Proficient in English (B2 CEFR or higher)

Fluent in Mandarin

Team management

Strategic thinking

Analytical skills

Problem-solving skills

Organizational skills

Job description

Requirement

• Proficient in English (B2 CEFR or higher) and fluent in Mandarin (read, speak, write).
• At least 1 year of team management experience in a BPO/Contact Centre.
• Strong strategic thinking, analytical, and problem-solving skills with a passion for user experience.
• Good organizational, coordination, and team motivation abilities; able to work under pressure.
• Willing to work rotational shift and work onsite at Penang, Georgetown.

Responsibility

• Lead, mentor, and develop a high-performing team.
• Set goals, track performance, and drive continuous improvement.
• Manage market team operations while liaising with global and cross-functional teams.
• Deliver projects with data analysis, research, and strategic recommendations.
• Provide insights, influence team strategy, and advocate for user needs through effective communication.

Benefits

• Allowance Provided
• EPF / SOCSO
• Annual Leave / Sick Leave
• 5 working days