APAC Customer Service Distribution Lead – Transformation
Ams Osram
Bayan Lepas
Presencial
MYR 120.000 - 150.000
Jornada completa
Hoy
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading technology company based in Bayan Lepas, Malaysia is seeking a dynamic APAC Customer Service Manager. This role involves managing and coaching the customer service team, translating global strategies for regional adaptation, and leading transformation initiatives within the distributor network. The ideal candidate will have proven experience in customer service management and project management, and strong leadership capabilities. Fluency in English is essential, with additional Asian languages as a plus.
Formación
Proven experience in international Customer Service Management, Supply Chain Management, or related fields.
Strong track record in project management and change management.
Responsabilidades
Manage and coach the APAC CS team.
Translate global initiatives and help the team adapt to challenges.
Initiate projects for service quality and efficiency improvements.
Conocimientos
Customer Service Management
Project Management
Change Management
Stakeholder Collaboration
Problem-solving
Educación
Higher education degree BA or similar
Herramientas
SAP
Salesforce
Descripción del empleo
A leading technology company based in Bayan Lepas, Malaysia is seeking a dynamic APAC Customer Service Manager. This role involves managing and coaching the customer service team, translating global strategies for regional adaptation, and leading transformation initiatives within the distributor network. The ideal candidate will have proven experience in customer service management and project management, and strong leadership capabilities. Fluency in English is essential, with additional Asian languages as a plus.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.