IoT Technical Support Team Lead, 24/7 Operations

Quectel; Bayan Lepas; On-site; MYR 90,000 - 120,000; Full time

Job summary

A global supplier of IoT modules and antennas is seeking a Technical Support Team Lead in Penang, Malaysia. The role involves managing a team to ensure continuous global service availability for IoT operations. Candidates should have over 5 years of management experience in technical support and must be fluent in both Chinese and English. Familiarity with monitoring tools and strong decision-making skills are required as well. The position offers a dynamic work environment to drive innovation and improve service delivery.

Qualifications

• 5+ years in technical support/operations management.
• Proficient with monitoring tools and IoT architecture.
• Fluent in Chinese and English.

Responsibilities

• Manage a Technical Support team of 8-10 members.
• Ensure 24/7 global service availability.
• Coordinate incident escalations efficiently.

Skills

Team management

Technical support

Monitoring tools

Network failure handling

Decision making under pressure

Fluent in Chinese

Fluent in English

Tools

Zabbix

Prometheus

Job description

A global supplier of IoT modules and antennas is seeking a Technical Support Team Lead in Penang, Malaysia. The role involves managing a team to ensure continuous global service availability for IoT operations. Candidates should have over 5 years of management experience in technical support and must be fluent in both Chinese and English. Familiarity with monitoring tools and strong decision-making skills are required as well. The position offers a dynamic work environment to drive innovation and improve service delivery.