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Zusammenfassung
A healthcare training provider in Kuala Lumpur is seeking a dedicated individual for a patient services role. Responsibilities include welcoming and consulting patients, managing inquiries, and achieving sales targets. Ideal candidates should have a diploma, customer service experience, and strong communication skills. Flexibility for shifts and weekends is required.
Qualifikationen
- Minimum diploma or equivalent is required.
- Experience in customer service and sales is essential.
- Must demonstrate good written and verbal communication skills.
Aufgaben
- Welcome and escort patients to the doctor.
- Consult and enroll patients for programs.
- Maintain confidentiality of patients and staff.
Kenntnisse
Ausbildung
Our Client offers specialized education and training in wellness and aesthetic medicine. It aims to equip professionals with advanced skills in aesthetic procedures and health optimization practices.
- Welcome, receive and escort patients to doctors.
- Consult and enroll patients for the respective programs.
- Answering patient inquires and transferring calls to direct and departments.
- Systematic follow up with leads / enquiries and convert into active Clients.
- Explain the available procedures clearly to the patient.
- Maintain patient, visitor and staff confidentiality.
- Achieve targeted sales KPI.
- Minimum diploma in or equivalent field.
- Experience in customer service & sales related fields.
- Able to work flexibly such as shift work, weekends and public holidays, and is reliable, dependable, enthusiastic and self-motivated.
- Good communication skills - written and verbal.
- Good computer proficiency, especially in Microsoft Office suite.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.