Management à Malaisie

• Customer Management
  • Independently engaged with clients that using Ninjavan services/platform
  • Assist clients with issues such as uploading orders, 1st mile & Last mile matters, dispute issues, client complaints etc as well as other administrative duties to coordinate shipping activities.
  • Prepare and communicate accurate shipping, numbers of shipper parcel daily inbound, using data from multiple sources.
  • Monitor shipper satisfaction and service quality throughout and prepare relevant/necessary reports for management
  • Provide data analysis to improve client performances.
  • Handle routine questions from clients to perform full level of troubleshooting, in addition actively communicate and coordinate with internal departments to identify and resolve admin, operations, IT and finance challenges
  • Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & client\'s retention.
  • Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping and delivery cycle
• Stakeholder Management
  • Ensure co-operation with other members of the sales team and throughout the sales force.
  • Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.
  • Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.
• Reporting
  • Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
  • Implement and execute after sales activities to achieve target budgets and maximise growth within the existing customer base
  • Conduct presentations of business review
  • Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
  • Adhere to regional standard profit margins and discount guidelines and account receivables
  • Maintain customer business information, and update business activities in CRM system

• Minimum of 3 years’ experience in Client Success, preferably within the e-commerce or logistics industry.
• Bachelor’s Degree in a relevant field.
• Strong competencies in Data Analytics.
• Excellent verbal and written communication skills.
• Proficiency in both Bahasa Malaysia and English.
• Demonstrated customer orientation with the ability to build strong client relationships.
• Strong planning and organizing skills with the ability to manage multiple priorities.
• Sound decision-making and problem-solving abilities.
• Proven influencing and business negotiation skills.
• High level of dependability, adaptability, and commitment to quality.
• Strong sense of teamwork and collaboration.

RM2,500 - RM3,200 a month