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Asst. Manager - Operation Improvement (Credit Assessment Dept)
Job summary
A leading financial services provider in Kuala Lumpur is seeking an Assistant Manager for Operation Improvement. This role involves driving process enhancements and leading User Acceptance Testing (UAT) initiatives within the Credit Assessment Department. The ideal candidate will have over 5 years of experience in operations improvement and a Bachelor's degree in a related field. Strong analytical and communication skills are essential for success in this position. Join us to elevate operational excellence in our Credit Assessment processes.
Qualifications
- 5 years' experience in operations improvement, business processes, UAT, or system enhancements.
- Experience in financial services or credit assessment preferred.
- Hands-on experience in UAT cycles, BRD preparation, and troubleshooting.
Responsibilities
- Identify improvement areas in credit assessment operations.
- Lead end-to-end UAT activities for system enhancements.
- Handle operational system issues and coordinate solutions.
- Develop manuals, guidelines, and training materials.
- Engage stakeholders and report on progress.
Skills
Education
We are looking for a proactive and analytical Assistant Manager – Operation Improvement to support our Credit Assessment Department (CAD). This role is key in driving operational excellence through process improvements, system enhancements, and UAT management. You will lead improvement initiatives, collaborate with cross-functional teams, and ensure operational readiness for system or policy changes.
- Identify critical improvement areas related to credit assessment operations, workflow changes, and credit policy updates.
- Coordinate with relevant stakeholders on system stoppers, process change impacts, and corrective actions.
- Lead end-to-end UAT activities for system enhancement and process improvement projects.
- Develop and review test scripts, plan and conduct UAT, troubleshoot errors, and ensure successful Go-Live implementation.
- Lead the preparation and review of User Requirement documents (BRD) for system improvements.
- Provide guidance to team members in developing BRDs and solution proposals.
- Handle operational system issues and coordinate with internal teams, vendors, and IT Group to ensure timely resolution.
- Manage tasks such as UAR creation, CCRIS (B2B) error fixes, application servicing (IR), and escalation of system-related issues.
- Develop and maintain manuals, guidelines, SOPs, and system documentation.
- Prepare training materials and conduct internal training/briefing sessions to ensure operational readiness.
- Work closely with Section Head on progress updates, productivity, planning, and operational challenges.
- Collaborate with cross-functional teams, including ITG, CPD, vendors, and other business units, on UAT planning and system-related matters.
- Bachelor’s Degree in Business, IT, Finance, or related field.
- Minimum 5 years’ experience in operations improvement, business process, UAT, or system enhancement—preferably in financial services/credit assessment.
- Strong analytical, problem-solving, and decision-making skills.
- Hands‑on experience in UAT cycles, BRD preparation, and system issue troubleshooting.
- Excellent communication skills and ability to work with cross-functional teams.
- Proactive, structured, and able to lead improvement initiatives independently.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.