Business Administration jobs in Malaysia

Job summary

A customer service-focused company in Malaysia is looking for a Customer Service Executive. You will respond to customer inquiries, process orders, and provide product information effectively. Applicants should have a diploma or bachelor's degree in business administration, strong communication skills, and be proficient in Microsoft Office. Experience with the Autocount system is a plus. This role requires addressing customer concerns and assisting with collection of goods from the office.

Qualifications

• A diploma or bachelor's degree in business administration or a related field is preferred.
• Strong verbal and written communication skills required.
• Proficient in Microsoft Office Suite (Excel, Power Point & Word).

Responsibilities

• Respond promptly and professionally to customers inquiries via WhatsApp messages, phone calls and emails.
• Process customer orders and generate invoices accurately.
• Provide product information, pricing and assistance with order placements.
• Update customers on new products, promotions and delivery of goods.
• Address customer concerns and resolve issues.
• Assist customers with collection of goods at office.
• Liaise with head office, suppliers & vendors.
• Other administrative duties as required.