Luxury Aftersales Leader & Growth Champion

Executive Recruiters; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading recruitment firm is seeking an Aftersales Manager to oversee all aspects of aftersales functions in Kuala Lumpur. This role requires a professional with 5–7 years of experience in luxury automotive service management, strong leadership skills, and the ability to enhance customer satisfaction. Key responsibilities include managing service and parts departments while ensuring compliance to operational standards. The ideal candidate is fluent in English and has a background in Automotive Technology or Business Administration.

Qualifications

• 5–7 years in luxury automotive aftersales or service management.
• Experience managing multi-disciplinary teams.
• Understanding of luxury customer expectations.

Responsibilities

• Oversee aftersales functions: service, parts, and customer care.
• Drive customer satisfaction and loyalty initiatives.
• Ensure compliance with operational standards and local regulations.

Skills

Leadership

Customer service excellence

Communication

Conflict resolution

Commercial acumen

Education

Bachelor’s degree in Automotive Technology, Business Administration, or related field

Tools

Dealer management systems (DMS)

CRM tools (e.g., CDK, Kerridge)

Job description

A leading recruitment firm is seeking an Aftersales Manager to oversee all aspects of aftersales functions in Kuala Lumpur. This role requires a professional with 5–7 years of experience in luxury automotive service management, strong leadership skills, and the ability to enhance customer satisfaction. Key responsibilities include managing service and parts departments while ensuring compliance to operational standards. The ideal candidate is fluent in English and has a background in Automotive Technology or Business Administration.