Customer Service Officer

Clique Clinic; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aesthetic clinic is seeking a customer service professional to warmly welcome patients and manage inquiries across multiple channels. Required qualifications include a Diploma in Business Administration or related fields and at least 3 years of customer service experience. Proficiency in Mandarin is essential for effective communication with clients. The role includes scheduling appointments and maintaining patient loyalty programs. Competitive salary and benefits, including career advancement opportunities and insurance coverage, are offered.

Benefits

Competitive monthly salary

Performance bonuses

Career advancement opportunities

Generous leave policies

Company incentive trips

Comprehensive insurance coverage

Complimentary medical treatments

Sundays and public holidays off

Qualifications

• Minimum 3 years of working experience in Customer Service.
• Knowledge of medical aesthetics is preferred.
• Proficiency in Mandarin is required to effectively communicate with Mandarin-speaking clients.

Responsibilities

• Serve as the first point of contact for patients and customers.
• Handle inquiries across multiple channels courteously.
• Engage with potential customers to capture lead information.
• Support outreach efforts with newsletters and promotional packages.
• Perform front desk duties including appointment scheduling.
• Maintain patient loyalty programme records.
• Provide general administrative support as required.

Skills

Pleasant disposition

Good communication skills (English, Bahasa Malaysia, Mandarin)

Education

Diploma or Certificate in Business Administration/Marketing/Public Relations, Hotel Management or equivalent

Job description

Overview

Clique Clinic is a leading aesthetic clinic in Malaysia, renowned for delivering evidence-based aesthetic treatments using state-of-the-art medical technology. Our comprehensive range of services includes skin rejuvenation, anti‑aging solutions, non‑surgical facelifts, acne scar treatments, and body contouring, all tailored to help you look and feel your best.

Working at Clique Clinic is about making a meaningful difference. It’s about delivering the highest standard of patient care by always placing patients’ needs first. At Clique Clinic, you’ll find a culture built on teamwork, professionalism, and mutual respect, and most importantly, the opportunity to build a truly rewarding career.

Requirements

• Possess at least a Diploma or Certificate in Business Administration/Marketing/Public Relations, Hotel Management or equivalent.
• Knowledge of medical aesthetics is preferred.
• At least 3 years of working experience in Customer Service.
• Pleasant disposition with good communication skills in English, Bahasa Malaysia, and Mandarin. Proficiency in Mandarin is required to effectively communicate with Mandarin‑speaking clients.
• Adequate training will be provided.

Responsibilities

• Serve as the first point of contact by warmly welcoming all walk‑in patients and customers, ensuring a professional and positive first impression.
• Handle inquiries across multiple channels, including phone, e‑mail, live chat, Facebook, Instagram, and more, promptly and courteously.
• Engage with potential customers to capture essential lead information, such as name, contact details, and primary concerns, for follow‑up by the team.
• Support outreach efforts by sending newsletters and promotional packages to existing and prospective clients to drive engagement and sales.
• Carry out front desk and receptionist duties, including appointment scheduling, patient registration, payment processing, invoice preparation, and managing check‑in/check‑out procedures.
• Assist in maintaining the patient loyalty programme, ensuring accurate records and proactive engagement to strengthen customer retention.
• Provide general administrative support and perform any additional duties assigned by the supervisor or management.

Benefits

• Competitive monthly salary and comprehensive benefits package.
• Performance bonuses and regular salary increments to reward your hard work.
• Career advancement opportunities through exceptional industrial training.
• Generous leave policies, including annual, medical, birthday, examination and study leave.
• Exciting company incentive trips to celebrate your achievements.
• Comprehensive insurance coverage (GTL, GPA, and GHS) for peace of mind.
• Complimentary medical and aesthetic treatments to support your well‑being.
• Enjoy Sundays and all public holidays off for a healthy work‑life balance.

Working Details

Location: PJ/KLCC

Hours: Monday to Saturday, 10 am to 6:30 pm, with two additional weekdays off each month, totaling six days off.