Sales Admin Executive

Ultifresh; Kampung Baru Ulu Tiram; On-site; MYR 150,000 - 200,000; Full time

Job summary

A customer service-focused company in Malaysia is looking for a Customer Service Executive. You will respond to customer inquiries, process orders, and provide product information effectively. Applicants should have a diploma or bachelor's degree in business administration, strong communication skills, and be proficient in Microsoft Office. Experience with the Autocount system is a plus. This role requires addressing customer concerns and assisting with collection of goods from the office.

Qualifications

• A diploma or bachelor's degree in business administration or a related field is preferred.
• Strong verbal and written communication skills required.
• Proficient in Microsoft Office Suite (Excel, Power Point & Word).

Responsibilities

• Respond promptly and professionally to customers inquiries via WhatsApp messages, phone calls and emails.
• Process customer orders and generate invoices accurately.
• Provide product information, pricing and assistance with order placements.
• Update customers on new products, promotions and delivery of goods.
• Address customer concerns and resolve issues.
• Assist customers with collection of goods at office.
• Liaise with head office, suppliers & vendors.
• Other administrative duties as required.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Office Suite

Education

Diploma or bachelor's degree in business administration or related field

Tools

Autocount system

Job description

Respond promptly and professionally to customers inquiries via WhatsApp messages, phone calls and emails.

Process customer orders and generate invoices accurately.

Provide product information, pricing and assistance with order placements.

Update customers on new products, promotions and delivery of goods.

Address customer concerns and resolve issues.

Assist customers with collection of goods at office.

Liaise with head office, suppliers & vendors.

Other administrative duties as required.

Requirements

A diploma or bachelor's degree in business administration or a related field is preferred.

Strong verbal and written communication skills.

Proficient in Microsoft Office Suite (Excel, Power Point & Word).

Experience with Autocount system is an advantage.