Assistant Manager, Complaints & BCM Admin – Impact & Compliance

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking an Assistant Manager for Complaints_BCM and Admin to enhance customer satisfaction by managing complaints and ensuring compliance with regulations. The ideal candidate should have a qualification in Statistics or Business Administration and 1-3 years experience in customer service or the banking/insurance industry. Strong analytical skills, integrity, and a teamwork attitude are essential. This position offers a permanent contract in Kuala Lumpur, Malaysia.

Qualifications

• 1-3 years in Customer Service, Insurance or Banking Industry, handling complaints is an advantage.
• Strong probing nature, investigative techniques, and patience required.
• Able to handle difficult situations with integrity.

Responsibilities

• Manage complaint handling as per GELM guidelines.
• Support administration and BCM activities.
• Monitor and analyze complaints for root cause and corrective action.

Skills

Customer focused

Problem solving

Analytical thinking

Good written & communication skills

Teamwork & cooperation

Integrity & trustworthy

Education

Tertiary or professional qualification in Statistics, Business Administration or Insurance

Job description

A leading insurance company is seeking an Assistant Manager for Complaints_BCM and Admin to enhance customer satisfaction by managing complaints and ensuring compliance with regulations. The ideal candidate should have a qualification in Statistics or Business Administration and 1-3 years experience in customer service or the banking/insurance industry. Strong analytical skills, integrity, and a teamwork attitude are essential. This position offers a permanent contract in Kuala Lumpur, Malaysia.