Aesthetics Customer Experience Specialist

Clique Clinic; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aesthetic clinic is seeking a customer service professional to warmly welcome patients and manage inquiries across multiple channels. Required qualifications include a Diploma in Business Administration or related fields and at least 3 years of customer service experience. Proficiency in Mandarin is essential for effective communication with clients. The role includes scheduling appointments and maintaining patient loyalty programs. Competitive salary and benefits, including career advancement opportunities and insurance coverage, are offered.

Benefits

Competitive monthly salary

Performance bonuses

Career advancement opportunities

Generous leave policies

Company incentive trips

Comprehensive insurance coverage

Complimentary medical treatments

Sundays and public holidays off

Qualifications

• Minimum 3 years of working experience in Customer Service.
• Knowledge of medical aesthetics is preferred.
• Proficiency in Mandarin is required to effectively communicate with Mandarin-speaking clients.

Responsibilities

• Serve as the first point of contact for patients and customers.
• Handle inquiries across multiple channels courteously.
• Engage with potential customers to capture lead information.
• Support outreach efforts with newsletters and promotional packages.
• Perform front desk duties including appointment scheduling.
• Maintain patient loyalty programme records.
• Provide general administrative support as required.

Skills

Pleasant disposition

Good communication skills (English, Bahasa Malaysia, Mandarin)

Education

Diploma or Certificate in Business Administration/Marketing/Public Relations, Hotel Management or equivalent

Job description

A leading aesthetic clinic is seeking a customer service professional to warmly welcome patients and manage inquiries across multiple channels. Required qualifications include a Diploma in Business Administration or related fields and at least 3 years of customer service experience. Proficiency in Mandarin is essential for effective communication with clients. The role includes scheduling appointments and maintaining patient loyalty programs. Competitive salary and benefits, including career advancement opportunities and insurance coverage, are offered.