It Support Engineer jobs in United Kingdom

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Join the hottest name in enterprise software today! ServiceNow, the fastest growing publicly held SaaS and Cloud Company, is transforming and reinventing the way large corporations are managing their processes by developing and delivering a comprehensive suite of cloud‑based services for enterprise management.

We are seeking a skilled and experienced senior ServiceNow developer with a strong background in software engineering to join our dynamic team. The ideal candidate will be responsible for designing, developing, and implementing solutions within the ServiceNow platform, as well as troubleshooting and providing escalation support for the automations and applications produced by this team.

• Collaborate with cross‑functional teams to troubleshoot issues, perform root cause analysis and implement solutions.
• Develop scoped applications that will utilize all of the ServiceNow’s platform functionality.
• Develop and support the integration of 3rd party systems with ServiceNow; MID server, web services (REST), and SSH actions.
• Create and maintain API and data integrations between ServiceNow and other services.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Promote a culture of engineering craftsmanship, knowledge‑sharing, and thoughtful quality practices across the team.

• REQUIRED: At least 3 years of hands‑on experience with JavaScript, Python, Go, or similar, plus a willingness and ability to learn both JavaScript and ServiceNow’s on‑platform implementation of it.
• REQUIRED: At least 3 years of hands‑on experience with relational databases (MySQL, MariaDB, and/or PostgreSQL preferred, others are acceptable).
• REQUIRED: A rich knowledge of both ITIL and ITSM disciplines is required.
• REQUIRED: Demonstrated proficiency with the use and management of APIs.
• REQUIRED: Some knowledge of infrastructure services spanning servers (Linux), storage, network, security and cloud. This is not a systems administration position, but some familiarity with these concepts is essential.
• PREFERRED: At least 2 years of hands‑on experience with the development, configuration, implementation and support of production and non‑production ServiceNow instances.
• PREFERRED: ServiceNow Application Developer and System Administrator Certifications.
• PREFERRED: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• PREFERRED: Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.
• PREFERRED: Understanding software quality principles including reliability, observability, and production readiness.
• PREFERRED: Ability to troubleshoot complex systems and optimize performance across the stack.
• PREFERRED: Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix‑based systems.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here to determine eligibility for a work persona; ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.