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IT Support Specialist (Fully Remote)
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IT Support Specialist
Job summary
A leading job recruitment platform is seeking Part-Time IT Support Specialists in the UK for remote roles. You will provide technical support to a remote workforce, troubleshoot various issues, and assist with onboarding processes. Ideal candidates will have experience in IT support, strong knowledge of Microsoft 365, and a customer-focused mindset. This position offers flexible hours and competitive pay ranging from £15 to £21 per hour, with opportunities for career progression into senior roles.
Benefits
Qualifications
- Previous experience in IT Support or Technical Support.
- Strong knowledge of Microsoft 365, Windows OS, and basic networking.
- Good communication skills and ability to work independently.
Responsibilities
- Provide remote 1st / 2nd line IT support via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and connectivity issues.
- Assist with onboarding and offboarding processes.
Skills
Tools
One of our clients is expanding their remote IT team and is looking for multiple Part-Time IT Support Specialists to provide day-to-day technical support to a growing remote workforce.
If you enjoy solving technical problems, helping users, and working from home with flexible hours — this is a great opportunity to join a supportive and fast-moving IT environment.
- Provide remote 1st / 2nd line IT support via phone, email, and ticketing systems
- Troubleshoot hardware, software, login, and connectivity issues
- Support Windows / Mac devices, Microsoft 365, email, and business apps
- Set up user accounts, permissions, and remote access
- Assist with onboarding/offboarding and device configuration
- Log tickets accurately and keep users updated
- Escalate complex issues to senior engineers where required
- Help maintain secure and reliable remote systems
- IT Support Technicians looking for flexible remote work
- Service Desk / Helpdesk professionals wanting part-time hours
- MSP or internal IT support staff seeking additional remote income
- Experienced tech-savvy professionals with strong troubleshooting skills
- Previous experience in IT Support / Helpdesk / Technical Support
- Strong knowledge of Microsoft 365, Windows OS, and basic networking
- Experience supporting users remotely
- Good communication skills and customer-focused mindset
- Ability to manage workload independently in a remote setting
- Reliable home office setup and stable internet connection
- Active Directory / Entra ID / endpoint management experience
- Experience with remote tools (TeamViewer, AnyDesk, RMM tools, etc.)
- CompTIA A+, Network+, or Microsoft certifications
- Exposure to Azure, Google Workspace, or SaaS environments
- Fully remote UK-based role — work from anywhere in the UK
- Flexible part-time hours to fit around your schedule
- Fast hiring process & regular interview slots
- Competitive hourly pay (£15–£21 DOE)
- Supportive remote team environment
- Opportunity to move into Senior IT Support or Full-Time roles
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.