IT Support Technician

TieTalent; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading business in Derbyshire seeks an IT Support Technician for a permanent role. This position offers an opportunity to develop your career with the potential for a step-up into an IT Support Team Leader role, working with technologies such as Office 365, Windows, and Active Directory. Benefits include a salary up to £30,000, 25 days holiday, and professional development.

Benefits

25 days Holiday (+ BHs)

Pension

Life Assurance

BUPA Medical/Dental

Training & Professional Development

Qualifications

• Experience in IT service management and resolving incidents to 1st/2nd line level.
• Full UK Driving Licence and own vehicle preferred.
• Any experience of leading/managing a small IT Support team is an advantage.

Responsibilities

• Managing IT service requests from end-users + resolving IT incidents.
• Setting up end-user hardware using imaging and automated Device Management.
• Supporting IT projects, including software/hardware upgrades.

Skills

Office 365

Windows

Active Directory

Mobile Devices

TCP/IP

Networking

Job description

About

IT Support Technician

Derbyshire

Permanent

to £30,000 (DOE)

IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby).

A superb opportunity for an IT Technician looking to progress their IT career, with potential to take a step-up into an IT Support Team Leader role longer-term.

A chance to join an established and growing business with a proven track record in their industry. Start asap during Summer 2025.

Key experience + responsibilities will include:

Managing IT service requests from end-users + resolving IT incidents to 1st/2nd line level.

Escalating more complex issues to 2nd/3rd Line IT Support teams, and external 3rd party providers.

Setting up end-user hardware using imaging and automated Device Management systems.

Using IT Service Desk logging systems + Remote Support Tools.

Supporting IT projects including software / hardware upgrades + rollouts.

Full UK Driving Licence and own vehicle preferred.

Any experience of leading / managing a small IT Support team would be an advantage.

Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).

Benefits: Salary to £30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More

Nice-to-have skills

• Windows
• Active Directory
• Mobile Devices
• TCP/IP
• Networking
• Derby, England, United Kingdom
  
  

Work experience

• Systems Administrator
  
  

Languages

• English