IT Support Technician

TieTalent; West Bridgford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail and logistics business in Nottingham seeks an IT Support Technician to join their internal IT team. The role involves supporting diverse IT operations, from user support to hardware implementation, in a company committed to employee development. Ideal for those looking to build a career in IT support.

Benefits

32 Days Holiday

Private Healthcare

Company Bonus

Private Pension Scheme

Qualifications

• Experience in Desktop Support and IT Helpdesk roles.
• Knowledge of Active Directory, PowerShell, and networking fundamentals.
• Familiarity with Windows 10/11 and Microsoft 365 environment.

Responsibilities

• Provide 1st and 2nd line support for hardware, software, and network issues.
• Assist with Microsoft 365 admin tasks and user onboarding/offboarding.
• Troubleshoot issues across desktop and laptop devices.

Skills

1st Line Support

2nd Line Support

Desktop Support

Networking

Microsoft 365

Job description

About

Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We’re working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities:

• Provide 1st and early 2nd Line support across hardware, software, network, and user issues
• Support Windows environments (10/11) and Active Directory (user/admin tasks)
• Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech
• Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)
• Support user onboarding/offboarding, account permissions, password resets, device setup
• Help with the roll-out of new hardware and software across multiple sites
• Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes:
• Windows 10/11, Microsoft 365, SharePoint, Teams
• Active Directory, Group Policy, basic PowerShell
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Printer management, AV software, remote support tools
• ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You’ll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
  
  

Nice-to-have skills

• Active Directory
• Powershell
• TCP/IP
• DNS
• DHCP
• ERP
• West Bridgford, England, United Kingdom
  
  

Work experience

• Desktop Support
  
  

Languages

• English