1St/2Nd Line Support Engineer (Field-Based)

Pertemps; Swindon; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading IT support provider is seeking a 1st/2nd Line Support Engineer based in Swindon. In this field-based role, you will provide essential IT support to clients, maintain technology infrastructure, and resolve technical issues. Ideal candidates have over 2 years of IT support experience, exceptional communication skills, and must hold a full UK driving licence with access to their own vehicle.

Qualifications

• 2+ years' experience in IT support, particularly in educational settings.
• Familiarity with Active Directory, Office 365, and basic networking.
• Must hold a full UK driving licence and have access to own vehicle.

Responsibilities

• Provide onsite support for hardware/software issues including PCs and networking.
• Administer user accounts and maintain system configurations.
• Support Office 365 tools such as Teams and SharePoint.

Skills

IT support experience

Customer service skills

Problem-solving skills

Organisational skills

Tools

Active Directory

Office 365

Windows 10/11

macOS

Job description

Role: 1st/2nd Line Support Engineer
Location: Swindon + Field-Based (Local to Swindon)
Salary: £26,000 – £28,000
A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
Key Responsibilities

• Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).
• Administer and maintain user accounts, devices, and system configurations.
• Support Office 365 tools including Teams, SharePoint, OneDrive, and email.
• Maintain accurate records via an IT Helpdesk system.
• Liaise with third-party vendors and escalate issues where necessary.
• Conduct routine system checks, updates, antivirus monitoring, and documentation.
• Assist with onboarding/offboarding of users and devices.
• Travel regularly between school sites.

Skills & Experience

• 2+ years' experience in IT support (Windows 10/11, macOS, basic networking).
• Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions.
• Strong problem-solving and organisational skills.
• Excellent customer service and communication in educational settings.

The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.