IT Support Technician

Knights Brown Construction Limited; Bridgend; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading construction firm in Bridgend is seeking a First Line IT Support Technician to provide technical support and resolve IT-related queries. The ideal candidate has prior experience, solid understanding of Windows systems, and strong communication skills. A driving licence is required for site visits. Join us to develop your IT skills in a professional environment.

Qualifications

• Prior experience in a first line support role.
• Understanding of Windows operating systems.
• Strong communication skills.

Responsibilities

• Provide technical support for IT-related queries.
• Diagnose and resolve hardware/software issues.
• Manage user accounts and escalate issues as necessary.

Skills

Technical support

Windows operating systems

Microsoft Office applications

Communication skills

Problem-solving

Job description

We are seeking an experienced First Line IT Support Technician to join our team based at our Bridgend office. Reporting to the central IT function based at our Head Office in Ringwood, this role is well-suited to someone with a strong interest in technology and a desire to further develop their skills within a professional and supportive environment.

As the first point of contact for IT-related queries, you will be responsible for delivering timely and effective technical support to users across the organisation. Your responsibilities will include diagnosing and resolving hardware and software issues, configuring, and deploying devices, and managing user accounts. You will also be expected to escalate more complex issues to the appropriate support level when required.

Applicants must have prior experience in a first line support role and demonstrate a solid understanding of Windows operating systems, Microsoft Office applications, and general IT troubleshooting. Strong communication skills, a methodical approach to problem-solving, and the ability to work both independently and collaboratively are essential. The successful candidate will be required to make visits to other sites and a driving licence is required.

Click here to find out more about the benefits of joining us:

https://knightsbrown.co.uk/why-choose-us/