IT Support Technician

TieTalent; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading regional firm as an IT Support professional, leveraging your skills in a dynamic legal setting. The role involves troubleshooting IT issues and collaborating with a friendly team to streamline services. You'll gain invaluable experience offering support on Microsoft 365 and maintaining hardware setups.

Qualifications

• At least one year’s experience in a helpdesk or IT support role.
• Basic understanding of Microsoft 365 applications.
• Familiarity with Windows 10/11 and basic troubleshooting.

Responsibilities

• Act as the first point of contact for IT support queries.
• Provide troubleshooting services for Microsoft 365 applications.
• Manage new user accounts/devices and software installations.

Skills

Customer Service

Troubleshooting

Communication

Tools

Microsoft 365

Windows 10/11

Job description

About

Are you ready to leverage your IT skills in a dynamic role within the legal sector? Join our team and embark on a rewarding career journey!

• Are you interested in joining an established team that embraces the latest technology to provide efficient and effective service?
• Do you want to join a leading regional firm, backed by a national group, dedicated to delivering comprehensive legal support and committed to growth?
• Are you attracted to a highly competitive benefits package, social events, and more?

The business support teams are pivotal in supporting our fee-earning colleagues, enabling them to perform their roles effectively. This role offers the opportunity to undertake quality work and develop your career within a reputable legal practice.

We are seeking someone with at least one year’s experience in a helpdesk or IT support role, a basic understanding of Microsoft 365 (Outlook, Teams, SharePoint), and familiarity with Windows 10/11 and basic troubleshooting. The role involves acting as the first point of contact for IT support queries via phone, email, or ticketing system, providing troubleshooting services including:

• Microsoft 365 applications
• Password resets
• Account access
• Basic hardware/software issues
• Installing new equipment
• Logging and tracking support tickets
• Managing new user accounts/devices and software installations
• System alerts

The Maidstone team comprises 7 colleagues across various specialisms. You will report to Ian Robertson (IT Operations Manager) and Steve Garbett (Head of Infrastructure and Information Security), while collaborating with teams at Brachers and the wider Lawfront group. You should have good communication and customer service skills, follow instructions well, work collaboratively, and be organized to manage multiple tasks. A year's experience in a similar role or relevant qualifications will be advantageous, as well as exposure to the IT areas mentioned.

Why join Brachers – part of Lawfront? Our vision is driven by our people. We value skills, expertise, drive, and ideas. Recognized in The Times ‘Best Law Firms List 2025’, we foster an open, supportive, and friendly culture where collaboration and innovation thrive. Our staff feedback has earned us an ‘outstanding’ rating from Best Companies and a Top 10 Law Firm to Work For. In 2025, we became part of Lawfront, a national group dedicated to legal support. We aim for growth and a culture of teamwork. We seek ambitious, driven individuals with a can-do attitude to join our journey.

Apply now; we reply to all candidates.