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At Pobl Group, this role is best known as Scheme Support Worker.

We are looking for an engaging and passionate Scheme Support Officer to join our amazing team in Pontypool on a Part-time (36 hrs), Fixed-term contract (until 31st August 2026). Where does the role fit in?

Hales House is a Generic scheme, providing supported accommodation to people aged 16 and over.

This service provides housing related support to assist our clients to move into independent living.

What is great about the role?

Hales House is centred on the wants and needs of the people we support, and they are involved in how the scheme is run.

The scheme is completely client-led and is viewed as their home.

It is a great place to work; you’ll be surrounded by a supportive team with an abundance of knowledge and experience to share with you.

You’ll also be working with incredible individuals, teaching them tenancy management skills, supporting them with qualifications, and providing any other support they may require.

How can I make a difference?

This opportunity can be a stepping stone to a rewarding career in support.

You will act as a first point of contact and a role model for the customers we support.

You will build positive relationships by helping them make a transition into independent living and provide advice and support them in a practical way.

To be a great Scheme Support Officer, you don’t always need previous experience or qualifications.

This role requires flexibility along with enthusiasm, motivation and creativity.

You need the ability to work on your own initiative in a busy and dynamic role as well as being a positive team member.

Day to Day Duties: As a Scheme Support Officer, you work alongside the Project Workers, manage the scheme at night and be available to our customers who need support day or night.

Your day will consist of: Engaging and interacting with our customers Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing Addressing any additional needs, the people we support might have Our motivation is to ensure we equip individuals with the knowledge and tools they need to live independently.

This is a challenging role and you will be faced with complex behaviours and needs, including alcohol misuse, mental health, substance misuse and offending behaviour.

You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental.

This is an exciting opportunity for you to really make a difference to the lives of people we support and help them, build on their confidence and skills to move into their own tenancies within the Torfaen area.

What are the pay and benefits: Competitive salary of £24,531.00 FTE (£12.75 per hr) Part-time (36 hrs), Fixed-term (until 31st August 2026) Work pattern: The scheme is covered 24 hours, 7 days a week so you would be expected to work on a 3-week rolling rota of 12 hour shifts which would involve: waking nights and weekend nights & days and one weekend off in
3. Enhanced DBS which we will pay for 26 days (pro rata) holiday entitlement plus Bank holidays, rising to 27 days after 1 years’ service or cash equivalent of 1 days’ annual leave Pension scheme.

Sick Pay, rising with length of service up to 6 months full pay after 4 years (from 1st November) Bespoke learning pathway with the support from an experienced Learning and Development team Internal Progression.

Wellbeing and psychological support Time for Talk counselling service Colleague Discount platform (from 1st November) Blue Light Card Eligibility giving discounts at 15,000 brands Interviews are scheduled to take place on Thursday, 27th November.

FREDIE At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement.

This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, support.talentpoblgroup.co.uk or 0300 3735262 What do you need to do now?

If you have the skills and experience required to be our next difference maker, please follow the prompts to apply now.

We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly, we would love to hear from you so please apply now to start your Pobl journey.

Further information on the role can also be found on the Job Description.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).